What are the responsibilities and job description for the Concierge SPA position at Bishop's Lodge?
Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.
Job Description
The Spa Concierge reports directly to the Spa Leadership Team and is responsible for ensuring guest satisfaction through booking appointments, touring prospective guests, upgrading services, selling retail products and being an overall concierge to the guests.
DUTIES AND RESPONSIBILITIES
- Schedule various services for individuals and large groups utilizing the spa reservations software system.
- Follow up with guests as needed
- Recommend and up-sell various spa services to guests
- Reinforce promotions and specials
- Maintain confidentiality of all guest information
- Act as “Go to” person for all guests. Having full knowledge of all treatments, classes, and products the Spa has to offer
- Operate Spa’s point of sale equipment and effectively handle cash and credit card transactions
Qualifications
- Experience with sales in a Spa setting or Hospitality Industry
- Ability to read and write in English
- Impeccable attention to details
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
