What are the responsibilities and job description for the Parts and Service Coordinator position at Bishopp's Appliances?
Overview
We are seeking a dedicated and detail-oriented Parts and Service Coordinator to join our team. The ideal candidate will play a crucial role in ensuring seamless operations between our customers and service technicians. This position requires excellent customer service abilities, and a solid understanding of inventory control and warehouse management. The Parts and Service Coordinator will be responsible for managing service requests, coordinating logistics, and maintaining strong relationships with suppliers and service technicians.
Duties
- Manage incoming service requests from customers and ensure timely response and resolution.
- Coordinate with warehouse staff to maintain accurate inventory levels and ensure efficient stock management.
- Answer customer phone calls
- Utilize WhirlWind point of sale systems for tracking orders, inventory, and service schedules.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintain accurate records of all transactions, service requests, and supplier interactions.
- Leverage mechanical knowledge to understand customer needs better and provide informed solutions.
Qualifications
- Proven experience in customer service or a related field, preferably in a warehouse or inventory control environment.
- Purchasing and receiving experience a plus
- Basic mechanical knowledge related to appliances is preferred but not mandatory.
- Excellent organizational skills with the ability to manage multiple tasks simultaneously.
- Strong communication skills, both verbal and written, to interact effectively with customers and team members.
- Ability to read schematics
- Strong computer skills
- Ability to collaborate with diverse teams and personalities.
If you are passionate about providing excellent service while managing logistics efficiently, we encourage you to apply for the Parts and Service Coordinator position today!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
Work Location: In person
Salary : $18 - $20