What are the responsibilities and job description for the Dispatch Specialist position at BISHS RV INC?
Job Description
Job Description
What you'll do :
- Technician Workflow Coordination
- Assign repair orders (ROs) to technicians based on skill level, availability, and job priority
- Monitor job progress and ensure adherence to schedules and promised timelines
- Adjust assignments as needed to accommodate delays, urgent repairs, or changes in priorities
- Communicate clearly with technicians to set expectations and address concerns
- Shop Capacity and Efficiency Management
- Ensure the shop operates at maximum capacity by efficiently scheduling jobs
- Minimize technician downtime through proactive staging and prioritization of work
- Collaborate with the service manager to identify and resolve bottlenecks in workflows
- Utilize dispatching tools and software to maintain accurate records and performance metrics
- Repair Order Accuracy and Priority Management
- Review repair orders to confirm clarity and accuracy after assignment
- Implement and maintain a priority system for job assignments, balancing urgent repairs with routine tasks
- Provide feedback to service advisors when ROs need clarification or additional information
- Customer Service and Communication
- Maintain communication with service advisors regarding job progress and expected completion times
- Escalate any delays or issues impacting customer satisfaction to the service manager
- Contribute to achieving high levels of customer satisfaction by ensuring timely and accurate service delivery
- Performance Tracking and Reporting
- Track key performance metrics, including technician productivity, efficiency, and RECT (Repair Event Cycle Time)
- Report daily performance results to the service manager, highlighting successes and areas for improvement
- Use data to identify patterns and recommend workflow adjustments to improve overall shop performance
- Team Collaboration and Development
- Foster strong working relationships with technicians, service advisors, and managers
- Provide input on technician performance to support training, recognition, and development initiatives
- Promote a positive and collaborative team environment
Performance Metrics :
Core Competencies :
What we're looking for :
Who we are :
Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.
Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.
We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values : We are Genuine, Fun, and Driven by Results.
Perks :
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.
