What are the responsibilities and job description for the Operations Manager position at BISHS RV INC?
What you'll do :
- Manage all shop staff including but not limited to service technicians, lot porters, and admins
- Understand individual contributors productivity, efficiency, and capabilities
- Attend and engage in weekly service-related meetings to ensure the team is on track to hit goals
- Assign repair orders based on technician skill set
- Ensure efficiency and productivity goals are tracking on an individual and team basis
- Manage customer experience as needed
- Manage and monitor P & L, identifying revenue and labor hours opportunities
- Collaborate and communicate with cross-functional teams within the dealership
- Assist employees with tools they need to be successful in their roles
- Assist service manager as needed to ensure department alignment on daily goals
- Attend and engage in weekly service-related meetings to ensure the team is on track to hit goals
- Ensure strict compliance with all health and safety regulations within shop and maintain safety protocols to create a secure working environment What we're looking for :
- Proven experience in operations management within the manufacturing industry, with a preference for RV or automotive manufacturing
- Technical knowledge of RV's is a plus
- Ability to adapt in a fast-paced environment
- Strong leadership, team management, and time management skills
- Find innovative ways to improve customer experience
- Experience in managing a P & L and forecasting goals
- Exceptional analytical and problem-solving abilities
- In-depth knowledge of industry best practices and emerging trends in manufacturing and operations
- Excellent communication and interpersonal skills
- Bachelor’s degree in business, Operations Management, or a related field preferred
- Neat, clean, and professional appearance
- Ability to pass a background check and drug test
- Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers Who we are : Bish’s RV is one of the largest family-owned RV dealers in the country.
We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way.
The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled. We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them.
We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of these three core values : Being Genuine, Having Fun, and Driven by Results. Perks :
Many of the positions within our organization are transferable from previous military occupations.
