Parts Manager

Key Objectives:

• Enhance Customer Satisfaction: Build a strong customer-centric environment for retail customers as well as the sales and service departments
• Achieve Goals: Forecast, Monitor, and analyze goals to measure success and adjust strategies as needed
• Build a High Performing Team: Hire, train, coach, and hold accountability to all parts employees with emphasis your successors
• Maintain a Healthy Inventory: Balance different areas of the business and their parts needs while maintaining cost control through inventory data
• Maximize Profitability: Drive profitability through increased sales, gross profit, P&L management, and monthly inventory counts
• Team Collaboration: Lead a cross functional team that aligns with revolutionizing the customer experience while maintaining a healthy team environment

Responsibilities:

• Balanced Inventory: Introduce and identify new parts for stock inventory, while retiring non selling parts, and maintaining appropriate inventory turn evaluations
• Inventory Control: Conduct regular cycle counts for consistent up-to-date inventory and bin accuracy, to avoid policy and obsolete parts
• Customer Satisfaction: Be able to handle customer situations appropriately and to take great care of them, while balancing financials in the Parts Department
• Accountability: Be prepared to attend dealership and department meetings with solution-oriented information
• Market Growth: Increase sales by analyzing industry trends, customer preferences, and competitor strategies
• Employee Management: Create a Parts Department that focuses on acquiring top talent, constant training, and regular accountability for performance

Competencies and Skills:

• Parts Management Experience: Experience managing a high-volume retail department in the RV, automotive, marine, or power sports industry is strongly preferred
• Organization: Success with evaluating the layout and structure of a retail department with the ability to adapt as needed
• Communication: Excellent communication skills with experience explaining parts and installed accessory options, building rapport with customers, and collaborating with team members
• Critical Thinking: Ability to manage complex and multi-layer situations with positive outcomes
• Education: Bachelor’s degree or relevant work experience a plus
• Detail Oriented: Ability to be thorough, organized, and precise
• Process Driven: Proven experience with following and adapting to a process, while holding the team accountable to results

Expected Results:

• Customer Satisfaction: Deliver a 90% customer satisfaction rating and NPS score above 70% by always being customer centric
• Inventory Turns: Maintain 4 inventory turns or higher
• Policy: Achieve a less then 2% write-off from cycle counts and year-end inventory
• Lowered RECT: Year-over-year improvement of the time an RV is in the shop
• Bin Management: Maintain 100% accuracy on bin locations
• Labor Dollars Per GP: Increase the GP generated per labor dollar invested

Resources:

• Daily access to an elite team of peers who can coach and provide regular feedback on how to improve
• Multiple Distributors and OEM for procurement
• Dedicated vendor representative for any product and administrative support needs
• Industry-leading custom software solutions to facilitate efficient workflow
• Dedicated research team

Cultural Fit:

• Demonstrates a customer-centric approach
• Embodies behaviors consistent with the Company’s Vision, Mission, and Values
• Committed to continuous improvement and operational excellence

Who we are:

Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.

Perks:

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K with 5% match
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• Annual Incentive Trip for Top Performers
• RV Borrowing Program
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.