What are the responsibilities and job description for the Reservations and Guest Experience Specialist position at Bistro Joe's?
Company: Bistro Joe's Restaurant
Mission: To Craft Unforgettable Guest Experiences with 'Yes I Can' Service!
Objective: To warmly welcome guests, manage reservations and seating, and ensure a smooth and enjoyable dining experience from the moment guests arrive until they leave.
Reports to: Restaurant Manager
Who You Are:
You are a friendly, organized, and customer-focused individual with excellent communication skills. You have a natural ability to make guests feel welcome and valued, and you thrive in a fast-paced environment. You are a team player with a keen eye for detail and a commitment to delivering outstanding service.
What You Will Bring:
- A positive attitude and a dedication to providing exceptional guest service.
- Excellent interpersonal and communication skills.
- Strong organizational abilities and attention to detail.
- Ability to handle high-pressure situations and multitask effectively.
- Proficiency in using reservation and seating management systems.
- Prior experience in a similar role is preferred but not required.
What You Will Do:
- Greet guests warmly as they arrive, creating a positive first impression.
- Manage reservations and coordinate seating arrangements to optimize the dining experience.
- Communicate with guests about wait times and ensure they are comfortable while waiting.
- Escort guests to their tables, providing menus and introducing their server.
- Answer phone calls and respond to guest inquiries about reservations and general information.
- Maintain a clean and organized entrance area and host stand.
- Assist with managing the flow of guests in and out of the restaurant, ensuring efficient service.
- Collaborate with the waitstaff and kitchen team to ensure smooth operations.
- Handle guest complaints and concerns with a positive and solution-oriented approach.
- Adhere to all health and safety regulations and company policies.
The Skills You’ll Learn:
- Enhanced customer service and communication skills.
- Advanced organizational and multitasking abilities.
- Proficiency in reservation and seating management systems.
- Conflict resolution and problem-solving techniques.
- Teamwork and collaboration in a dynamic environment.
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Weekends as needed
Work Location: In person
Salary : $15 - $20
