What are the responsibilities and job description for the Billing Associate position at BITCO INSURANCE COMPANIES?
BITCO Corporation is currently seeking a Billing Associate to join our Accounting team in Davenport, IA. BITCO provides quality insurance services to special industries including construction, forest products, and oil & gas.
Position Summary:
As part of the Accounting team, this position provides support to both internal and external customers by receiving incoming payments, posting payments, answering and providing solutions to inquiries.
Primary Responsibilities:
- Create/issue invoices to customers
- Post payments to accounts receivable software
- Prepare account statements
- Receive, track, and sort incoming payments; follow up timely on outstanding payments or discrepancies
- Escalate billing issues as needed
- Maintain accurate records of accounts and outstanding balances, issue and track refunds as needed
- Promptly answer customer inquiries, verbal or email
- Perform account reconciliation
- Securely handle client data and payment information
- Maintain knowledge of policy transactions and their impact on billing (credit/debit)
- Create and maintain data and records; provide regular, accurate reports of billing data
- Provide assistance and support to other departments and branch office employees
- Other administrative duties and projects as assigned
Qualifications:
- 2 years of experience in a professional office setting
- Previous experience as a billing clerk or similar role
- Basic understanding and application of Microsoft Word and Excel
- Must have strong communication skills, both written and oral
- Strong attention to detail, accuracy, and ability to multi-task
- Answer phone calls and email correspondence timely and professionally
- Must be dependable and able to maintain regular, predictable attendance
- Demonstrate good problem-solving and critical thinking
- Ability to work overtime as needed
