Worker's Compensation Claims Supervisor

BITCO Corporation, headquartered in Davenport, IA, is currently seeking a Worker's Compensation Claims Supervisor to join our regional office located in Atlanta GA. With 11 branch offices in 10 states, BITCO provides quality insurance services to specialized industries including construction, forest products and oil & gas. This position is eligible for a hybrid work schedule with required business travel to BITCO office locations, customer offices, and/or other locations that may be needed in the underlying claims.

Position Summary:

Reporting to the Branch Claims Manager, this position; depending on experience; will help manage the Worker's Compensation Claims in the region, plus claims personnel reporting directly to the branch office.

Primary Responsibilities:

• Directs and supervises the work of assigned claims team, including the quality, quantity and timeliness of work product.
• Maintains current company and department procedures. Assigns work, provides training and feedback to team members, and conducts timely and appropriate evaluations of job performance in the department
• Supervises and participates in the functions of the assigned claims team to meet the needs of internal and external customers
• Review, analyze, and interpret policy conditions, exclusions and endorsements to resolve coverage and liability issues for assigned claims
• Review and evaluate claim reserves to ensure that the respective reserve properly reflects the potential exposure
• Investigate claims to evaluate coverage and legal issues, and obtaining statements, records, and other evidentiary materials
• Provide proper documentation and reporting of investigation and claims handling activities
• Negotiates, settles, and resolves claims with claimants and insureds; provides appropriate claims resolution documents
• Maintain a working knowledge of regulatory and jurisdictional requirements
• Provides direction to and management of independent adjusters and other third parties retained to assist in a particular claim
• Coordinates with claims management to staff assigned claims team with persons who have the appropriate skills, abilities and interests to perform the job responsibilities
• Coordinates with and assists claims management in carrying out personnel and salary administration involving persons under their supervision.
• As a management representative, consistently acts in the best interest of BITCO and provides leadership and communication to actively promote BITCO's mission, values, and culture
• May direct handle a small number of claims as required in addition to the above
• Perform other duties as assigned

Qualifications:

• Five or more years' experience handling Worker's Compensation commercial claims preferred
• Prior supervisory or management experience preferred
• Knowledge of coverage, negligence principles, investigation, and negotiation techniques
• Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service
• Strong verbal and written communication skills, both internally within the team and externally
• Proven ability to stay organized and meet deadlines
• Ability to accurately organize, prioritize and complete all job responsibilities, without supervision and within assigned deadlines
• Efficiently utilize and oversee the utilization of computers and claims related software, and other office machines/equipment, to perform job responsibilities and those of the persons being supervised
• Authorized to work in the United States
• Valid driver's license with acceptable motor vehicle report

Benefits:

• Competitive salary and benefits
• Paid time off and 12 paid holidays a year
• Health, dental, and vision insurance
• Company paid life insurance – 2x annual earnings
• Old Republic 401(k) Savings and Profit Sharing Plan
• Education and training opportunities
• Insurance designations encouraged with financial assistance available
• Daily two-hour flexible start and end time for 7.5-hour workday
• Employee Fitness Program