Head of Global Accounts

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to manage and share sensitive information anywhere securely. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at  bitwarden.com .

As the Director of Global Account Management, your primary focus will be on customer health, product adoption, and client satisfaction with Bitwarden's solutions. You will be responsible for tracking and proactively reporting on Annual Recurring Revenue (ARR) retention and expansion. Collaboration with internal teams will be essential to ensure a top-tier customer experience. You will lead a team dedicated to increasing adoption within existing accounts and identifying expansion opportunities. Building long-term, trusted client relationships will be critical to your success.

This is an all-remote team, and we're looking for someone in the U.S. We do not currently offer visa sponsorship.

RESPONSIBILITIES

• Build and lead a team of Customer Engagement Managers focused on enhancing client satisfaction, onboarding, training, product adoption, revenue retention, and revenue generation.
• Develop and maintain account health scorecards and success dashboards to proactively identify successful and at-risk Bitwarden customers.

Account Management & Customer Engagement :

Cross-Functional Responsibilities :

WHAT TO EXPECT IN THE INTERVIEW PROCESS

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages :

A FEW REASONS TO WORK WITH US

A note to outside sourcers : We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.