What are the responsibilities and job description for the Call Center Customer Service Agent position at Biz Voice Boost?
Job Description
Job Description
Job Title : Call Center Customer Service Agent
Location : Raleigh, NC
Job Type : Full-Time
Reports To : Call Center Customer Service Agent
Job Overview :
As a Call Center Customer Service Agent, you will be at the forefront of our commitment to providing exceptional service to our valued customers. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and offering solutions in a friendly and efficient manner. This position requires excellent communication skills, a patient demeanor, and an ability to thrive in a fast-paced environment.
Key Responsibilities :
- Handle incoming calls from customers effectively and professionally.
- Provide accurate information regarding products and services offered.
- Assist customers with account inquiries, billing questions, and service issues.
- Document customer interactions in the database for future reference.
- Resolve customer complaints through active listening and problem-solving techniques.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided
Qualifications & Skills :
