Customer Service Assistant

Job Title: Customer Service Assistant

Location: Raleigh, NC

Job Type: Full-Time

Job Summary:

We are seeking a motivated and personable Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for customers, ensuring exceptional service and providing support to resolve inquiries efficiently.

Your primary responsibilities will include responding to customer queries, processing orders, handling complaints, and providing solutions that enhance customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, live chat, or in person.
• Provide accurate information about products, services, and policies.
• Process orders, returns, refunds, and exchanges in a timely manner.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify customer needs and recommend appropriate solutions or products.
• Collaborate with internal teams to address complex issues and escalate when necessary.
• Assist in improving customer service procedures, policies, and standards.

Qualifications and Skills:

• High school diploma or equivalent; additional certifications in customer service are a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Proficient in using customer service software, CRM tools, and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively.
• Empathy, patience, and a customer-focused mindset.