What are the responsibilities and job description for the Technical Support Specialist position at BizFlex IT?
BizFlex IT is looking for a self-starter technical support team member that has the desire to deliver great customer service. You will be responsible for the support of technology requests across our clients as well as being a pillar to our support team.
We are a managed service provider, your role on our team is crucial to maintaining support to our clients. We believe in the white glove service approach and our customers stick with us because of it. That said, providing the best support possible is necessary
We are looking for dedicated members that want to be on a helpdesk team, work as a team and grow as a team. While password resets and patching is something we all do, it doesn’t scratch the service on all the other challenges you would see. Every team member that comes on board learns more in 3 months than they have in their last jobs. We don’t support just one set of customers with the same products, we support 100s of clients with 100s of applications.
Responsibilities:
- Communicate with team members and clients
- Provide premier front line technical support
- Support our client PCs, network environments, and printers/scanners
- Meet ticket and project deadlines
- Create and edit documentation
- Participate in after hours on call system
Qualifications:
- Communication skills
- Strong critical thinking skills
- Time management
- Strong helpdesk skills
- Experience with Microsoft Windows Server platforms, Active Directory
- Experience with Cisco Meraki (recommended)
What to expect from us:
- Your voice will be heard, you are a team member not a number
- Gain a wealth of knowledge of IT products and services
- Environment to succeed
- Competitive pay
- Health/Dental/Vision and Retirement Savings Program (after 90 days of employment)
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Bachelor's (Required)
Experience:
- Help desk: 2 years (Required)
Ability to Relocate:
- Troy, MI 48084: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $28
