What are the responsibilities and job description for the Systems Engineer III position at Biztek Solutions, Inc.?
About Biztek Solutions, Inc.
Biztek Solutions in specializes in helping businesses leverage technology to increase efficiency, reduce cyber risk and maintain compliance. In short, we fix computer problems fast and protect our clients from hackers and cyber criminals.
We are a no drama organization with a team of highly qualified professionals who love their job, love helping others and love to learn to enhance their skills and career. Our team is highly supportive and collaborative.
Our hybrid workforce is headquartered in Riverside, CA with some team members working in the office and others working remotely.
If you are looking to join an amazing company and team to further your knowledge and career in IT, apply to join the Biztek team!
The MSP IT System Support Engineer – Tier III will be looked at as one of the Sr. technical members of the team and will be responsible for fielding complex high-level escalations and projects. Experience with at least 90% of the following technologies is required – Sonicwall firewalls, vLANS, smart switches, routers, VPN technology, Wireless networks and network configurations. Strong Windows desktop experience, PowerShell scripting, O365 administration and migration. Windows Server administration including Active Directory, and Remote Desktop Services. Virtualization experience with one or more of Azure, AWS, Hyper-V or VMware. Experience implementing and troubleshooting Microsoft Office 365 and Azure. Advanced Backup solutions such as Datto. Previous MSP experience is a must-have.
As an IT Systems Engineer Tier III you will be :
- Serving as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II engineers.
- Implementing new systems and network solutions and / or improving the efficiency of current implementations.
- Serving as an integral member of the Project Delivery teams by providing hands on technical support for complex projects, focusing on production and implementation.
- Install, configure, and support network equipment, including routers, switches and firewalls.
- Support VMware virtual server technical issues.
- Support Windows Server 2012-2019, including issues with Active directory, domain operations etc.
- Provide infrastructure support in all areas needed including storage networking, server / desktop OS, Cloud environments, network security, active directory, virtualization, system and network monitoring, and application installation, configuration and troubleshooting.
- Mentor / Coach to junior support engineers.
- An active leader of the technical support team.
- Responsible for creating detailed documentation outlining how systems were configured and creating end-user guides.
- Responsible for maintaining detailed time tracking of your work.
Core Skills and experience :
Preferred experience with :
REQUIRED PROFESSIONAL SKILLS :
Job Type : Full-time
Schedule :
Ability to commute / relocate :
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