What are the responsibilities and job description for the Inbound Call Center Agent position at Bizz Link Text?
About Us :
Bizz Link Text is a leading provider of text messaging solutions, empowering businesses to enhance their communication strategies and build stronger customer relationships. Our innovative platform enables seamless and efficient messaging services tailored to meet the diverse needs of our clients.
Job Description :
We are seeking a dedicated and customer-focused Inbound Call Center Agent to join our team in Los Angeles, CA. In this role, you will be the first point of contact for our customers, handling incoming calls to provide information, resolve issues, and ensure a positive customer experience.
Key Responsibilities :
Answer incoming calls promptly and professionally, addressing customer inquiries and concerns.
Provide accurate and clear information about BizzLinkText’s products and services.
Identify and troubleshoot customer issues, offering effective resolutions or escalating as necessary.
Log and document all customer interactions in the company’s system, ensuring accurate and up-to-date records.
Maintain a customer-first approach while meeting or exceeding performance metrics such as call handling time and customer satisfaction.
Collaborate with team members and supervisors to enhance customer service processes.
High school diploma or equivalent required
Strong verbal communication and active listening skills.
Proficiency with computer systems, including CRM tools and basic office software.
Problem-solving abilities and a positive attitude when dealing with challenging situations.
Ability to work independently and as part of a team in a fast-paced environment.
Reliable, punctual, and committed to providing outstanding service.
Benefits :
Comprehensive health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Opportunities for professional development and advancement.
Employee wellness programs.
