What are the responsibilities and job description for the Call Center Representative position at Bizzetta?
Job Title : Call Center Representative
Location : Chicago, IL
Company : Bizzetta
About Us :
At Bizzetta, we believe in turning possibilities into opportunities and opportunities into success. As a dynamic sales firm, we specialize in empowering businesses to achieve their goals through innovative strategies, exceptional service, and unparalleled results.
We are seeking a friendly and customer-focused Call Center Representative to join our Chicago team. In this role, you will serve as the first point of contact for our clients and customers, providing top-notch service and ensuring a positive experience. This is an excellent opportunity for individuals who thrive in a fast-paced, customer-centric environment.
Salary Range :
40,000 –$50,000 annually, based on qualifications and experience.
Key Responsibilities :
Handle inbound and outbound calls, addressing customer inquiries and resolving issues promptly.
Provide accurate information about Bizzetta’s services and offerings.
Record and update customer information in the company database.
Resolve customer complaints or escalate issues to the appropriate team when necessary.
Assist customers in scheduling appointments, placing orders, or accessing resources.
Collaborate with team members to ensure customer satisfaction and improve processes.
Meet or exceed performance metrics, including call quality and customer satisfaction scores.
High school diploma or equivalent; additional education is a plus.
Excellent verbal communication and active listening skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using computer systems and CRM software.
Ability to remain calm and professional in high-pressure situations.
Benefits :
Comprehensive health, dental, and vision insurance.
401(k) plan with company match.
Paid time off and holidays.
Professional development opportunities.
Flexible work environment.
Salary : $40,000 - $50,000
