What are the responsibilities and job description for the Call Center Representative position at Bizzetta?
About Us
At Bizzetta, we believe in turning possibilities into opportunities and opportunities into success. As a dynamic firm, we specialize in empowering businesses to achieve their goals through innovative strategies, exceptional service, and unparalleled results.
Job Overview
We are seeking a dedicated and professional Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all callers. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Answer incoming calls promptly and professionally, ensuring excellent phone etiquette.
- Analyze customer needs and provide appropriate solutions or information.
- Communicate effectively with clients in English; multilingual skills are a plus.
- Utilize medical terminology to assist callers in understanding their inquiries related to healthcare services.
- Maintain accurate records through data entry and computerized systems.
- Collaborate with team members to enhance service delivery and resolve complex issues.
- Provide support in a medical office environment, ensuring compliance with relevant protocols.
Skills
- High school diploma or equivalent; associate degree preferred.
- Proven experience in a call center or customer service role.
- Strong communication skills, both verbal and written.
- Excellent listening skills and empathy towards customers.
- Ability to multitask and manage time effectively.
- Proficient in using computers and CRM software.
Join our team as a Call Center Representative where your skills will make a difference in the lives of our clients!
Job Type: Full-time
Pay: $17.91 - $20.27 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $18 - $20
