Sr IT Service Ops Analyst

BJC is hiring for an Sr. IT Service Operations Analyst.  

Responsibilities: 
Manage and ensure the integrity of the Configuration Management Database (CMDB), ensuring that all configuration items (CIs) are accurate and up-to-date.

Collaborate with technical teams to establish CI relationships and dependencies, providing accurate data to support incident, change, and problem management processes.

Continuously review and improve CMDB processes, implementing automation and data reconciliation activities to ensure data accuracy and reduce manual work.

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Role Purpose

The Senior Service Operations Analyst (SOA) is responsible for the execution of standard and common service management tasks with little direction. The Senior SOA is capable of identifying improvement opportunities in the existing work instructions and developing and socializing improvements to simply efforts or increase efficiency. The Senior SOA is skilled in multiple areas of service management and can support their peers to better understand practices and procedures. The person in this role can enable high levels of service performance through reactive responses to data analysis.

Responsibilities

• Carries out routine tasks within one or more areas of service management, including the execution of specified support management practices.
• Amends existing process documentation under supervision to gain a basic understanding of the workflows and tools utilized in the service management practice.
• Contributes to development and refinement of service management practices. Monitors and reports on service management performance to enable better service delivery. Resolves issues or escalates to others for assistance.
• Performs Other Responsibilities as Assigned

Minimum Requirements

Education

• High School Diploma or GED

Experience

• <2 years

Supervisor Experience

• No Experience

Preferred Requirements

Education

• Bachelor's Degree

Experience

• 2-5 years

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

Salary : $786