Technology Infrastructure Manager

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

By ''Caring for Systems that Care for People'', BJC HealthCare Information Services (IS) is a key enabler of the mission, strategy and operating excellence that is associated with BJC HealthCare. Information Services is comprised of over 650 individuals working together to provide effective delivery of system development, implementation and support as well as strategic IT planning and analysis to BJC's Hospitals and Health Service Organizations.

Role Purpose

The Technology Infrastructure Manager reports to a Technology Management, Senior Manager, within the Delivery & Operations (D&O) organization, and manages an Infrastructure & Operations technology domain portfolio, designing and delivering infrastructure solutions (applications, products, services and technologies) that underpin business technology solutions, as well as solutions directly used by all BJC workforce (e.g. client computing, user connectivity, communication & collaboration).

Responsibilities

• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Design, deliver and supports one or more of the D&O portfolios as assigned. Stay current with industry trends and advancements to ensure systems are up-to-date and effective.
• Maintain assigned solution portfolio so solution assets meet architecture standards to minimize operational and security risks.
• Manage vendor relationships and negotiate contracts for the delivery of infrastructure technologies and services with the mix of internal resources and third-party resources necessary to achieve both the defined SLAs, KPIs and OPIs.
• Digitize the seamless delivery of user-facing services that optimize self-service and self-fulfillment delivery. Provide technical support to end-users, troubleshooting and resolving IT issues.
• Collaborate with other departments to integrate technology solutions to drive continuous improvement in infrastructure architecture that leverages next-generation software-defined data center infrastructure technologies and partnerships to leverage capabilities that accelerate infrastructure solution delivery.

Minimum Requirements

Education

• Bachelor's Degree

Experience

• 5-10 years

Supervisor Experience

• 5-10 years

Preferred Requirements

Experience

• 10 years

Supervisor Experience

• 10 years

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer