Demo

Manager Technical Deployment and Support

BJC
Saint Louis, MO Full Time
POSTED ON 12/9/2024
AVAILABLE BEFORE 10/8/2025

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

 

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

 

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

 


Preferred Qualifications

Role Purpose

The Technology Deployment & Support Manager reports to a Technology Management, Senior Manager, within the Delivery & Operations (D&O) organization, managing the Installation, testing, and/or decommissioning and removing, systems or system technology components. The scope of technology deployments may include — but are not limited to — hardware, software, cabling, wiring, and monitoring equipment. The Manager will leverage the right combination of third-party platforms, technologies and services necessary to achieve these outcomes with an optimal staffing plan of management, employees, 3rd party services and contractors. The Manager will build and operate a field services team who supports the deployed technology, ensuring solutions are well maintained, and break/fix support is optimized to ensure highly available solutions and services.

 

Responsibilities

  • Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
  • Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
  • Develops and implements quality plans and method statements. Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made.
  • Hires and manages the delivery infrastructure technologies and services with the mix of internal resources and third-party resources necessary to achieve both the defined Project and Support SLAs, KPIs and OPIs that meets or exceeds expectations of users and BJC’s benchmarkable economic model.
  • Ensures that support services are monitored effectively against agreed upon Service Objectives and that identified actions to maintain or improve levels of service are implemented. Ensures that operational methods, procedures, facilities and tools are established, reviewed and maintained. Meets with relevant parties in respect of shared services customers are supported appropriately across multiple support teams
  • Engages with peer management of multiple support teams to investigate and resolve very complex problems in technology solutions supported by field services and central technology teams. Works with team members to determines problem fixes and remedies. Analyses patterns and trends and improves problem management processes across multiple organizational support teams.
  • Designs and delivers assigned technology project installation and/or decommissioning projects. Provides effective team leadership, including information flow to and from the customer during project work.
  • Minimum Requirements

    Education

  • Bach Deg and/or Equivalent Exp
  • Experience

  • 2-5 years
  • Supervisor Experience

  • < 2 years
  • Preferred Requirements

    Education

  • Bachelor's Degree
  • Experience

  • 5-10 years
  • Supervisor Experience

  • 2-5 years

  • Benefits and Legal Statement

    BJC Total Rewards

    At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

    • Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
    • Disability insurance* paid for by BJC
    • Pension Plan*/403(b) Plan funded by BJC
    • 401(k) plan with BJC match
    • Tuition Assistance available on first day
    • BJC Institute for Learning and Development
    • Health Care and Dependent Care Flexible Spending Accounts
    • Paid Time Off benefit combines vacation, sick days, holidays and personal time
    • Adoption assistance

    To learn more, go to www.bjctotalrewards.com/Benefits

    *Not all benefits apply to all jobs

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

    Salary : $786

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Manager Technical Deployment and Support?

    Sign up to receive alerts about other jobs on the Manager Technical Deployment and Support career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $63,877 - $80,867
    Income Estimation: 
    $72,545 - $94,693
    Income Estimation: 
    $83,086 - $106,052
    Income Estimation: 
    $72,545 - $94,693
    Income Estimation: 
    $83,298 - $131,726
    Income Estimation: 
    $101,020 - $131,637
    Income Estimation: 
    $95,435 - $126,957
    Income Estimation: 
    $118,925 - $156,720
    Income Estimation: 
    $130,171 - $173,458
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at BJC

    BJC
    Hired Organization Address Saint Peters, MO Full Time
    Additional Information About the Role Outpatient Surgery Center RN Position 3 OR and 2 GI Full time Position Day Shift 4...
    BJC
    Hired Organization Address St. Louis, MO Full Time
    Additional Information About the Role BJC Medical Group is seeking a Multiple Sclerosis Neurologist to join our growing ...
    BJC
    Hired Organization Address Saint Louis, MO Full Time
    Additional Information About the Role Weekend Option. Full-time Nights. Friday, Saturday & 1 Other 3-12 HR Shifts Previo...
    BJC
    Hired Organization Address Glen Carbon, IL Full Time
    About the Job: As an Occupational Therapist with BJC Home Care, you will have the opportunity to make a meaningful diffe...

    Not the job you're looking for? Here are some other Manager Technical Deployment and Support jobs in the Saint Louis, MO area that may be a better fit.

    AI Assistant is available now!

    Feel free to start your new journey!