What are the responsibilities and job description for the Patient Experience Partner position at BJC?
Do you have a strong desire to improve patient and service experiences in a leading healthcare organization? Progress West Hospital is seeking a Patient Experience Partner to join the team.
- Salaried position
- Monday - Friday
- Day shift (must be flexible to occasionally work evening, night and weekend hours as needed)
- Bachelors Degree required
- 2 yrs relevant experience required
Overview
Opened in 2007, Progress West Hospital is BJC HealthCare’s newest hospital in St. Charles County, featuring modern private rooms. It offers 24-hour emergency services and has partnered with St. Louis Children’s Hospital to provide world-class pediatric emergency care.
Progress West Hospital also provides surgical services, endoscopy services, a cardiac catheterization lab, medical/surgical inpatient services, diagnostic imaging, lab services, and the Advanced Wound Center, a specialty wound treatment facility with state-of-the-art equipment. Progress West Hospital recently completed an expansion of its Childbirth Center to include enhanced services for at-risk mothers and babies, with a newborn ICU that provides care for babies born as early as 32 weeks.
Progress West Hospital is a Certified Level II Stroke Center. The hospital’s medical office building houses offices for specialists in primary care, cardiology, obstetrics, pediatrics, and orthopedics.
Preferred Qualifications
Role Purpose
Provides proactive service excellence and recovery leadership directly connected to the support of the strategic business initiatives of the organization. Using data and patient experience comments the Partner mentors unit and department leaders, physicians and team members in establishing and hardwiring the core values, CONNECT Communication model, best practices and the six strategic lenses of the Patient Experience Framework. This position works collaboratively with the Patient Experience team, Patient, Family and Community Advisory Councils (PFCAC)s, senior leadership, staff and providers. Primary focus of this role is to providing coaching, training, and facilitation of the unit and department level patient experience strategy within the Patient Experience Framework. This role must take the Beryl BOK (Body of Knowledge) course within the first year of hire.
Responsibilities
- Prepares and presents oral and written coaching plan progress reports and makes recommendations to management for appropriate new initiatives to address service levels of employees and physicians
- Collects, analyzes, and interprets data in all six strategic priorities for the operating units of BJC as it relates to the Patient Experience and our BJC Values
- Designs and deploys coaching / learning interventions on performance requirements and monitors progress.
- Coaches and mentors staff, managers, directors, and physicians on strategies to improve patient experience.
- Deploys project management strategies to support service initiatives.
Minimum Requirements
Education
- Bachelor's Degree
- Bus/HC Admin/Nursing/related
Experience
- <2 years
Supervisor Experience
- No Experience
Preferred Requirements
Education
- Master's Degree
Experience
- 2-5 years
Supervisor Experience
- 2-5 years
Licenses & Certifications
- CPXP Certification
Benefits and Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance* paid for by BJC
- Pension Plan*/403(b) Plan funded by BJC
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
To learn more, go to www.bjctotalrewards.com/Benefits
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
