What are the responsibilities and job description for the Remote Referral Specialist position at BJC?

Additional Information About the Role

Do you have recent healthcare or customer service experience? BJC Medical Group is looking for a Remote Referral Specialist

Must live within 1 hour of St. Louis, Missouri
Typing Test Required (minimum speed 35 wpm, 90% accuracy)
40 hours per week
Benefit Eligible
No Weekends or Holidays
Shift:
- Monday- Friday 8:30am-5:00pm

Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Preferred Qualifications

Role Purpose

The Referral Specialist (Access Center) is responsible for managing a high volume of referral orders in the electronic health record and making outbound calls to patients to schedule new patient appointments. This position serves as the initial point of contact for patients seeking to establish care with a BJCMG primary care provider. This position also utilizes an electronic health record to validate and capture clinical and financial information, contributing to the coordination of patient care.

Responsibilities

Manages a high volume of referral orders in electronic health record; makes outbound calls to schedule new patient appointments for patients without a PCP (primary care provider); manages incoming calls from multiple channels (BJCMG website, BJC website, vaccine clinics, employee clinics, etc.) for patients without a PCP who need to schedule a visit with a PCP; follows protocols for physician selection; schedules vaccine appointments.

Manages referral orders from case managers and other providers; manages referral work queue and makes updates in the electronic health record.

Schedules patient visits based on patient preferences; verifies and updates insurance and checks insurance eligibility; collects and documents demographics; maintains proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions.

Provides excellent and consistent customer service; communicates in a professional, positive, and respectful manner with patients, providers, BJC staff and external organizations.

Navigates the electronic health record to obtain and validate historical information; captures and documents demographic and financial information in the electronic health record; maintains accountability for accurate data entry in the electronic health record and maintains patient privacy and security as outlined by HIPAA.

BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

Education

High School Diploma or GED

Experience

<2 years

Supervisor Experience

No Experience

Preferred Requirements

Experience

2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Pension Plan*/403(b) Plan funded by BJC
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

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