What are the responsibilities and job description for the Customer Service Desk Team Member position at BJs Wholesale Club?
At BJ's Wholesale Club, we offer a collaborative and inclusive environment where all team members can learn, grow, and be their authentic selves.
We are committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.
The role of a Customer Service Desk Full Time representative is multifaceted, involving the execution of various tasks to ensure member satisfaction and drive sales growth.
Key responsibilities include executing acquisition 365, renewing memberships, upgrading or cross-selling My BJs Perks, as well as handling merchandise returns, exchanges, pick-ups, and general customer service inquiries.
A successful candidate will provide excellent and efficient member service while adhering to club policies, procedures, and compliance standards.
The ideal candidate should possess prior front-line/customer service or previous sales experience, with a results-driven approach to goal achievement. Basic math skills and computer proficiency are also preferred.
