Front End Lead Part Time

Join a collaborative and inclusive team of over 34,000 members supporting our communities in 235 clubs and eight distribution centers.

BJs Wholesale Club offers an environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

We offer:

• Pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs to support busy lifestyles
• Benefit plans for your changing needs
• 401(k) plan with company match (must be at least 18 years old)

Job Summary

The Front End Lead oversees the frontline in the absence of the Front End Manager. They coach, teach, and develop all frontline team members to ensure excellent member service.

Leadership:

The Front End Lead must:

• Know their business/business acumen and exhibit strategic thinking and sound decision-making through knowledge and utilization of business data
• Lead through change, model leadership competencies, build credibility, and act as a champion for business growth
• Communicate effectively and provide information teams require to be successful
• Build high-performing teams by creating a culture of collaboration, providing honest and timely direction, follow-up, and feedback that will drive business results and support team member engagement
• Deliver results by executing business expectations within expected timeframes, setting clear expectations, utilizing follow-up, and accountability

Team Members:

The Front End Lead is responsible for:

• Teaching, coaching, and leading through the club-level training process
• Supporting team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance
• Driving a culture of development, strategic thinking, and acting, ethical decision-making, and engagement
• Leading with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate
• Ensuring a safe and positive environment and experience for the team members
• Embracing inclusion and diversity by working together with collaboration and respect

Members:

The Front End Lead guarantees service excellence through all points of contact and sets service standard expectations for all team members. They provide team support and empowerment to resolve every member concern.

Club Standards:

The Front End Lead leads teams to deliver GOLD club standards daily, including:

• Defining and modeling GOLD-Grand opening look daily
• All items stocked and promotional plans executed
• Maintaining visible accurate signage
• Clean and organized, inside and out

Primary Tasks, Responsibilities, and Key Accountabilities:

The Front End Lead supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager. They model and provide excellent Member service while coaching, teaching, and developing team members to do the same.

They drive membership metrics through acquisition, retention, loyalty, and experience programs, and drive member engagement, speed, and productivity on the front end.

The Front End Lead trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities, and expectations defined by position, including Member engagement, service, and membership metrics.

They utilize Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.

The Front End Lead performs front-end responsibilities, including but not limited to, closing through POS, and Member escalated service issues, etc.

They act with a sense of urgency to ensure Members are assisted in a timely and efficient manner.

The Front End Lead acts as a backup for cashiers and Membership Sales Ambassadors when needed.

They scan all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members.

Loading shopping carts when necessary.

Managing self-checkout lanes and scan and pan lanes.

Assists Members with operations and technical difficulties.

Collects payments via cash, check, or other charge payments from customers.

Issues receipts, refunds, credits, or change due to Members.

Stays up-to-date on all merchandise promotions, advertisements, and product information.

Discounts purchases by scanning and redeeming coupons.

Supervises the cleanliness of the front of club member servicing areas.

Ability to navigate within system applications.

Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.

Performs other duties as assigned, including working in other departments as needed.

Maintains all club policies and procedures.

Regular, predictable, full attendance is an essential function of this job.