What are the responsibilities and job description for the Operations Manager position at BJs Wholesale Club?
Job Overview
We are seeking an exceptional Front End Manager to lead our Front End business components, executing and delivering exceptional service and value. As a key holder for the club, you will provide oversight and direction to your team members, ensuring that all aspects of the Front End operation run smoothly and efficiently.
Key Responsibilities
• Develop effective and productive teams in Member Services, Front Line, Membership Ambassadors, training, managing, performance management and assessments;
• Ensure the right people and processes are consistently in place;
• Maintain clear knowledge and understanding of club policies and procedures across Member Services, Frontline, FDAP, Parking lot and Sanitation;
Requirements
• Previous customer service or sales work experience required;
• Basic computer knowledge (MS Word, MS Excel, Email) required;
• High school diploma, college degree, and/or big box wholesale, retail, grocery and/or management experience is preferred;
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
Benefits
• Eligible for free BJ's Inner Circle and Supplemental membership(s);
• Generous time off programs to support busy lifestyles; Benefit plans for your changing needs; 401(k) plan with company match;
• Weekly execution of Membership and Frontline team member scorecards; Weekly execution of entering front door recoveries, conducting corresponding retraining and disciplinary action when necessary.
We are seeking an exceptional Front End Manager to lead our Front End business components, executing and delivering exceptional service and value. As a key holder for the club, you will provide oversight and direction to your team members, ensuring that all aspects of the Front End operation run smoothly and efficiently.
Key Responsibilities
• Develop effective and productive teams in Member Services, Front Line, Membership Ambassadors, training, managing, performance management and assessments;
• Ensure the right people and processes are consistently in place;
• Maintain clear knowledge and understanding of club policies and procedures across Member Services, Frontline, FDAP, Parking lot and Sanitation;
Requirements
• Previous customer service or sales work experience required;
• Basic computer knowledge (MS Word, MS Excel, Email) required;
• High school diploma, college degree, and/or big box wholesale, retail, grocery and/or management experience is preferred;
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
Benefits
• Eligible for free BJ's Inner Circle and Supplemental membership(s);
• Generous time off programs to support busy lifestyles; Benefit plans for your changing needs; 401(k) plan with company match;
• Weekly execution of Membership and Frontline team member scorecards; Weekly execution of entering front door recoveries, conducting corresponding retraining and disciplinary action when necessary.
