What are the responsibilities and job description for the IT Support Analyst position at BK Resources, Inc?
IT Support Analyst
Job Responsibilities: Responsible for timely and accurate maintenance and Program development in addition to PIM (Production Information Management System) data input and maintenance. Other duties would be to assist in day-day network operations.
- SQL Reporting (SSRS)
- Working knowledge of Windows operating systems, MS Office, Internet Explorer, Active Directory, security and account maintenance, desktop hardware and peripherals, networking, and general IT systems understanding within a Federated Domain environment.
- PIM (Initial data entry and maintenance)
- Identifies and escalates situations requiring urgent attention
- Redirects problems to appropriate resource when needed
- Monitors Service Desk ticket and phone queue and responds to user requests via phone, electronically or in person.
- Diagnoses and resolves technical hardware and software issues. Escalates per established procedures if additional support is required.
- Stays current with system information, changes, and updates.
- Explores opportunities to add value to job accomplishments.
- Understand, supports, and contributes to the organization’s mission, goals, and values
- Performs other duties as assigned.
Required Skills:
- Associate degree or equivalent job-related experience (one to three years)
Addition Knowledge, Skills and Abilities:
- Excellent team and interpersonal skills
- Strong analytical and problem-solving abilities
- Phone and computer operator skills
- Able to work with a minimum of supervision
- Microsoft Office suite
- Active Directory, and basic networking topology
- Strong attention to detail and accuracy.
- Excellent organizational and time management skills.
- Ability to multi-task and work in a fast paced environment.
- Ability to work well in a team and communicate effectively.
- Able to maintain confidentiality while demonstrating a high degree of trustworthiness and moral character.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
People with a criminal record are encouraged to apply
Education:
- Associate (Preferred)
Experience:
- IT support: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person
Salary : $25 - $30