What are the responsibilities and job description for the FRONT DESK COORDINATOR position at BKBM Long Island City LLC?
Core Competencies :
Consistent and timely attendance
Ability to learn dog recognition
Coordinating meet and greets
Answering phone calls and emails
Proper walkie etiquette
Proper record keeping
Organization
Day to Day Duties
Data entry
Creating pet parent charts
Greeting EVERYONE that walks in or out of Dogtopia!
Understanding Dogtopia's retail items
Creating appointments
Understanding our Dogtopia-isms
The rules by which we, as Dogtopians live by are :
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like It's the Most Exciting Day Ever!
Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete
Cleaning may include, mopping, sweeping, vacuuming, trash, and potty clean-ups in the lobby
Equipment check for proper operations
Proactively ensuring dogs are always in a CLEAN and SAFE environment is key!
Health and Grooming
Spa services coordinator / manager / trainer - ensure all spa services get done timely and are done to specifications
Will learn how to identify dog breeds and behaviors
Report dog scuffles right when they occur for safe wound cleaning if needed
Work with the team to assure our Quality of Care sets the standards for dog care
Customer Service & Presentation
Ability to work cohesively with their team in a respectful and professional manner
Excellent communicator and can speak consistently to out 3 Ss (Smile, Story, Satisfaction)
Be knowledgeable on pricing and services
Strive for high customer review ratings by always smiling for the pet parents and engaging in friendly conversations!
ENJOY your team! GROW your team! And PLAY to your fullest potential
As the Front Desk Coordinator you are responsible for working with all customers, furry friends, and team members to ensure Dogtopia sets the highest standards and satisfaction of safety and fun.
Requirements
Qualifications :
Must love dogs
Ability to spend up to 100% of work time standing
Ability to work flexible days and hours, including holidays and weekends
Ability to work cohesively with others in a fun, fast paced environment
Strong customer service skills, along with customer tolerant
Ability to make / take phone calls while still assisting lobby
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