What are the responsibilities and job description for the Director, Solutions Engineering position at black.ai?
Join us on our mission to make a better world of work.
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
For more information visit cultureamp.com .
About the Role
As the Solutions Engineering Director, you will play a pivotal role in establishing and scaling Culture Amp's global Solutions Engineering function. You will lead a team of high-impact sales engineers focused on accelerating time to value, mitigating churn, and driving competitive differentiation within the enterprise and larger mid-market segments. By bridging technical expertise with business value alignment, you will shape how our customers experience our platform, from pre-sales to implementation and ongoing success.
This is an opportunity to build a new team and function from the ground up, partnering closely with Sales, Customer Success, Product, and Marketing to deliver customer-centric solutions and drive measurable outcomes. Your contributions will directly impact customer retention, close rates, and lifetime value, all while helping Culture Amp maintain its leadership position in the competitive HR tech space.
Key Responsibilities
- Team Leadership and Development
- Hire, onboard, and manage a team of Solutions Engineers with a mix of technical and consultative expertise.
- Define clear roles and responsibilities, ensuring alignment with cross-functional partners (Sales, Product, and Customer Success).
- Provide ongoing coaching and development opportunities to help team members excel in their roles.
- Customer-Centric Solutions Delivery
- Partner with Sales to lead complex, tailored product demos and value discovery workshops for enterprise and mid-market prospects.
- Act as a trusted advisor, aligning customer needs with Culture Amp’s solutions while demonstrating our competitive differentiation.
- Collaborate with Customer Success to ensure a seamless transition from pre-sales to implementation, focusing on measurable outcomes and quick wins.
- Enablement and Scalability
- Develop foundational assets, including discovery frameworks, onboarding plans, and playbooks for scalable and repeatable success.
- Create vertical-specific value propositions, technical demonstrations, and customer success stories tailored to strategic markets.
- Certify Account Executives on self-service demo capabilities for smaller accounts while maintaining a focus on complex enterprise engagements.
- Driving Metrics and Innovation
- Establish and track KPIs such as time to value, customer retention rates, close rates, and customer lifetime value.
- Leverage data-driven insights from customer engagements to inform opportunities for product improvement and innovation, creating a feedback loop with the Product team.
- Partner with Product to influence roadmap by aligning customer feedback with strategic GTM priorities.
- Lead pilot initiatives for strategic accounts and vertical-specific GTM campaigns, iterating on feedback to optimize results.
- Operational Excellence
- Build and maintain a repository of technical documentation, best practices, and enablement materials.
- Ensure proper solution scoping for implementation, aligning technical integrations to increase customer stickiness.
- Partner with Revenue Operations to prioritize accounts, leveraging tools like 6Sense for strategic targeting.
Qualifications
Why Culture Amp?
At Culture Amp, you’ll have the chance to shape a critical new function and make a meaningful impact on our customers and company growth. You’ll work with a collaborative and forward-thinking team committed to solving challenging problems and delivering exceptional employee experiences. Join us in building the future of work and creating measurable value for our customers worldwide.
Metrics for Success
Location Candidates must be located in one of Culture Amp’s hubs (e.g., New York, Chicago or San Francisco) and be willing to travel as needed for customer engagements and team collaboration.
What’s Great About This Job?
What’s Challenging?
First Year Achievements
For this role, the estimated base salary range is listed below. In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission.
The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.
Base Salary Range (US)
220,000 — $260,000 USD
We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are :
Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.
We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here .
Please keep reading...
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.
We strongly encourage you to apply if you’re interested : we'd love to know how you can amplify our team with your unique experience!
Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.
If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
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Salary : $220,000 - $260,000
