What are the responsibilities and job description for the Technical Support Engineer position at black.ai?
Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.Our customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Propeller empowers everyone to approach, own, and solve problems creatively. We’re data nerds who care about impact, honesty, and each other. We take pride in being a great place to work. We are proud to be recipients of BI Group's Excellence in Customer Experience award and Inspiring Workplaces of Australasia, being recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.DepartmentCustomer SuccessEmployment TypeFull TimeLocationDenver, COWorkplace typeHybridCompensation$75,000 - $85,700 / yearReporting ToChris GibbsYour MissionAs our Technical Support Engineer, you’ll make sure we empower customers to accurately map, measure and manage their earthwork sites with Propeller. You’ll do this by showcasing your expertise in data collection, our photogrammetry process and our comprehensive online platform as part of providing reactive support to unblock our customers ability to effectively manage their earthworks.
You’ll support our customers by responding to inbound support requests and answering their software, GIS, VDC and photogrammetry questions over the phone, email and chat, helping them find quick and accurate solutions to their problems.
Responsibilities
- Resolving a wide range of technical support queries across various levels of complexity.
- Troubleshooting our customers’ technical questions, by being a subject matter expert on the Propeller platform.
- Resolving any issues that are blocking our customers ability to use Propeller’s platform and their data effectively.
- Some of the things you might tackle are :
Troubleshooting datasets to determine what is causing errors or discrepancies.
Your Skills
Bonus Points For :
Benefits
The salary range offered for this role is $75,000.00-$87,500.00.About PropellerPropeller is for everyone, so come as you are. We value all types of experience, skill, and ability. If you don’t think you meet all the requirements, but still think this role would be a good fit, we’d love to hear from you. Diversity makes our team more creative, fun, and effective, so bring your whole self to the application process!Apply NowOur Hiring ProcessStage 1 :
Interview with Talent Acquisition
Stage 2 :
Interview with Hiring Manager
Stage 3 : Take Home Challenge
Stage 4 : Technical Interview
Stage 5 : The Final Interview
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Salary : $75,000 - $85,700
