What are the responsibilities and job description for the FIELD HUMAN RESOURCES MANAGER position at Black Bear Diner?
Summary At Black Bear Diner, we have been serving Good Old Fashioned Family Food since 1995. We are a fun, family-friendly concept known for our great homemade food, large portions and genuine, friendly service. The Field HR Manager will oversee human resource functions across multiple diner locations. This role is essential in supporting field operations and the VP, Human Resources by ensuring the effective implementation of HR strategies, fostering a positive employee experience, and maintaining compliance with hospitality industry standards. The ideal candidate will have a strong background in HR management within the hospitality sector and the ability to travel frequently. Essential Functions : 1. Talent Acquisition & Workforce Planning Partner with the Recruiting Manager and Diner Managers to identify staffing needs and oversee the end-to-end recruitment process. Assist the VP, HR and Recruiting Manager to develop strategic hiring plans to support workforce fluctuations typical in the restaurant industry. Attends Job Fairs (regular recruitment efforts or for New Diner Openings). May attend NDOs when needed. 2. Employee Relations Serve as a trusted HR advisor to the VP, HR and Diner Managers, providing guidance on employee issues. Mediate employee disputes and ensure timely resolution of grievances while maintaining fairness and legal compliance. Promote a culture of hospitality, inclusiveness, and respect across all locations. Must abide by all Black Bear Diner values. 3. Training & Development Collaborate with the VP, HR, the Training Department and other above diner leaders to support ongoing development initiatives 4. Performance Management Assist the VP, HR to guide managers through performance evaluation processes, including setting clear expectations and actionable feedback. Participates in biweekly Performance Management discussions with the VP, HR, the VP of Operations and COO. Assists the VP, HR in crafting performance improvement plans and action plans. 5. Compliance & Policy Enforcement Ensure compliance with federal, state, and local labor laws as well as industry-specific regulations (e.g., wage and hour laws, health and safety standards). Conduct HR audits at field locations to ensure proper documentation and adherence to company policies (labor posters in place, I-9 practices in place, may occasionally assist Risk Management in safety audits, etc). Assist the VP, HR in leading investigations related to workplace incidents, harassment claims, and other violations. 6. HR Metrics & Reporting / Admin of Systems Track key HR performance indicators, including turnover rates, culture check ins, climate surveys, etc. Provide regular reports and insights to VP, HR and senior management, recommending strategies to enhance workforce efficiency and morale. Assist the VP, HR with various systems : Paradox applicant tracking / onboarding, Corvirtus Pre-employment assessments, UKG HRIS / Self Service, Infomart, various Smartsheets. 7. Employee Relations Management Brings forth HR issues in the diners to the VP, HRs attention to strategize a plan of action. Assists with employee documentation in the diners. Assists with coaching and counseling in the diners. Assists handling of employee complaints that come in via the We Want to Know Hotline, InfoBBD email, and the HR BBD email. Assists providing legal counsel with employee information. Qualifications Required : Bachelors degree in Human Resources, Hospitality Management, or a related field or at least 5 years of HR experience, with at least 3 years in the hospitality industry. Strong understanding of labor laws, HR technology, and HR practices in hospitality. Proven experience managing HR functions across multiple locations. Excellent interpersonal, communication, and problem-solving skills. Willingness to travel frequently between diners (up to 50% travel) including at least two trips to the Cave location in Redding, CA for Departmental meetings. Preferred : SHRM-CP, PHR, or CHHR (Certified Hospitality Human Resources Professional) certification. Experience working with medium to large restaurant chains. Familiarity with HR software commonly used in the hospitality industry and ability to learn the Black Bear Diner systems quickly. Key Competencies Customer-Centric Approach : Understands the importance of delivering exceptional guest experiences by supporting engaged and motivated staff thus ensuring that Black Bear Diner remain in a sales growth mode. In addition to Guests, the Organization is your customer, therefore as an HR leader, you must provide timely responses to all concerns that arise. This may involve responding during weekend / nights / holidays when an urgent HR matter arises. Leadership & Influence : Proven ability to build strong relationships with field leadership and influence business outcomes. Agility & Adaptability : Thrives in a fast-paced environment, capable of handling multiple properties with varying needs. Collaboration : Works effectively with cross-functional teams, including operations, finance, risk management and training. Cultural Sensitivity : Experience in diverse, multicultural work environments common in the hospitality industry. Information Sensitivity : As an HR professional, ALL information must remain confidential whether its benefits, compensation, employee personal information (address, phone number, SSs, date of birth, etc). Confidential conversations must always remain confidential. Working Conditions : Primarily an office-based, remote position with regular visits to Diners in the area which will require slip resistant shoes. May be exposed to heat (kitchen), cold (walk ins), etc. Will be required to attend events such as the annual GM Conference, Job Fairs, investigations at the diners, etc. Although regular hours are M-F, 8 : 00am-5 : 00pm, flexible hours are required, including weekends holidays, depending on event schedules and situations that may arise. Physical Requirements : Ability to sit for extended periods, stand, and move around as needed in a diner or home office setting. May occasionally need to lift or move light equipment or supplies. Benefits : Competitive base salary with performance-based incentives (annual corporate bonus opportunity) Health (option of an HSA), 401(k), dental, and vision insurance. Paid time off (sick and vacation). Computer equipment (laptop, monitors, etc). Cell phone and Internet allowance. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.
