Supervisor

Summary:

At Black Bear Diner, we have been serving Good Old Fashioned Family Food since 1995. We are a fun, family-friendly concept known for our great homemade food, large portions and genuine, friendly service. The overall responsibility of a Supervisor at Black Bear Diner is to work under the Management team and directly with team members during the daily operations of the Diner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to the following:

• Knowledgeable in all front and back of house functions and is able to assist when needed.
• Knowledgeable in Black Bear Diner Standard in both front and back of house.
• Adept at Guest recovery procedures.
• Follows proper procedures and specifications in preparation and serving of food products. Controls diner inventory through established inventory system.
• Use Black Bear Diner approved labor guidelines. Adjusts labor to changes in sale volume. Conducts check of team member time edits and clock ins under guidance of General and/or Assistant Manager.
• Ensure that food safety practices comply with Black Bear Diner standards as well as local Health Department regulations.
• Protect cash and all other company assets by adhering to company control procedures. Ex: Safe counts, comp/void audits, cash handling procedures.
• Ensures sanitation and cleanliness of the diner.
• Lead staff in ways that promote efficiency and high morale, while complying with all appropriate employment regulations.
• Ensure the diner is in compliance with all other regulatory agencies related to worker safety, alcoholic beverage sales, etc.
• Conducts line checks and pre-shift meetings.
• Knowledge of company protocol with team member conflicts.
• Responsible for opening and/or closing procedures.
• Knowledgeable in safety and emergency procedures.
• Facilitates training of team members.
• Check in of deliveries of goods.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION and/or EXPERIENCE:

• High School or GED. Previous shift supervisory restaurant experience desirable. No one under the age of 21 is allowed to be a Supervisor.

COMMUNICATION SKILLS:

• Ability to demonstrate excellent written and oral communication skills; Ability to listen to understand other points of view before responding; Ability to influence others to gain commitment; Ability to present information in a clear and concise manner.

EASONING ABILITY:

• To be able to solve problems and deal with a variety of complex issues that is common in the Food service business. Must be able to exercise sound judgment in considering course of action.

FLEXIBILITY:

• Handles day-to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, and rapid change; ability to work a variety of shifts and times of day.

LEADERSHIP:

• Understanding of effective practices in dealing with customers, exhibiting a positive and professional appearance, demeanor, and dynamic energy.

COMPUTER SKILLS:

• Proficient in computer based program systems utilized by Black Bear Diner. Proficient in Excel, Word, as well as the Internet.

LICENSE:

• Must have a valid driver’s license, current car insurance.

BACKGROUND CHECK:

• Candidates are required to pass background check as a condition of promotion or hire to this position unless otherwise prohibited by state law.

APPEARANCE/UNIFORM:

• Complies with all company standards related to appearance and uniform standards.

WORK CONDITIONS:

• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business.

PHYSICAL DEMAND REQUIREMENTS:

• Minimum qualifications needed to perform essential job functions. Must be capable of exerting up to 60 pounds of force occasionally or frequently, and/or up to 60 pounds of force constantly to move objects.
• Consistently carries products/boxes and miscellaneous weighing no more than 60 pounds.
• Consistently operates cash registers, calculators, computers, mail and product.
• Consistently handles product preparation.
• Consistently kneels to utilize proper lifting procedures and to open safe.
• Consistently lifts for product preparation, stocking and inventory.
• Consistently pushes to open and close door to coolers and freezers.
• Consistently reaches for product preparation and serving guests and for training.
• Frequently stands while serving guests and during training.
• Frequently stoops to pick up supplies and trash.
• Visual and Auditory sense required.

WORK ENVIRONMENT:

• Machines, devices, tools, etc. used in job performance and the conditions in which the job is accomplished.

EQUIPMENT:

• Fryers, broilers, flat top grills, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, slicers, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, cooking utensils, cut gloves.

ENVIRONMENTAL CONDITIONS

• The employee is subject to inside environmental conditions; protection from weather conditions, but not necessarily from temperature changes.
• The employee is subject to both environmental conditions; work activities occur both inside and outside.
• The employee is subject to extreme cold temperature below 32 degrees for periods of time.
• The employee is exposed to hazards which includes a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat and chemicals.

BENEFITS:

• Management Training (this role may be considered as a stepping stone to the AM position)
• Shoes for Crews Discount
• Uniform- Shirts
• Management Meals
• See Hourly Team Member Benefits Hub for more details on benefit offering.

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The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.

Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

The pay for each job varies per state and per job