What are the responsibilities and job description for the Front Desk Associate position at Black Bear Sports Group?
Overview
We are seeking a dedicated and professional Front Desk person to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and attention to detail. If you thrive in a fast-paced environment and enjoy interacting with people, we encourage you to apply.
Responsibilities
- Greet customers upon arrival with a warm and friendly demeanor.
- Interact with customers over the phone.
- Handle customer inquiries, requests, and complaints in a timely manner.
- Accept payments for events, activities and programs .
- Basic to moderate computer knowledge required
- Ability to work alone or with little supervision.
- Assist in maintaining basic cleanliness of the facility.
- Some lifting/reaching may be required.
Qualifications
- Strong customer service skills
- Familiarity with front desk operations and phone etiquette.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail.
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- Evening shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Enfield, CT 06082 (Required)
Ability to Relocate:
- Enfield, CT 06082: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19