Coffee Shop Manager - Morrisville

WE NEED A FULL TIME MANAGER FOR BLACK CAP COFFEE & BAKERY'S MORRISVILLE location in the center of the village of Morrisville.

At Black Cap Coffee & Bakery in our four locations in Stowe, Morrisville, Church Street in Burlington, and downtown Waterbury, we are well known for delicious coffee, fresh pastries, wonderful breakfast and lunch items, wonderful customer service and a great work environment! Black Cap is a growing small business, which is dedicated to ensuring competitive wages and benefits to employees, and the opportunity to grow with us! Join our dynamic team and growing business!

We need a person who will share responsibility to be in charge of the team and the needs in this shop, ordering, and leading by example. Good customer service skills, an engaging personality, a friendly team-oriented attitude, and reliability are essential. A love of coffee and baked goods doesn't hurt either! This new person will be welcomed into our managing team reporting to the Operations Manager.

Competitive pay according to experience. The mentioned amount is a starting point for discussion and can be adjusted depending on the skills and potential of the candidate. We like to plan career development for candidates with prospects of long term working relationships.

Benefits include: Healthcare benefits, vision insurance, paid vacation time, paid sick time, free coffee and sandwich/smoothie during work shifts, and discounts on pastries.

Description/Responsibilities

Managing Employees

The Store Manager is in charge of operations, including supervising a roster of employees and handling the hiring, firing, training, and scheduling of the workforce. When employees call in sick, the Manager must find a replacement or come in to cover the open shift. When employees make mistakes, the Manager is responsible for correcting and teaching proper procedures. Training is another essential part of this role. The Manager must ensure employees know what is expected of them and how to meet expectations.This role requires a high degree of oversight, flexibility, and leadership.

Serving Quality Products

A large part of each store’s reputation and success depends on the quality of the products. Tasty coffee, espresso beverages, and food earns a loyal following and customers are not shy about spreading the word. The Manager’s responsibility is to make sure coffee is fresh and properly prepared and food items are of high quality. Black Cap beverages and food should meet consistent standards at every location.

Maintenance of Facility

The Manager is responsible for delegating cleaning tasks to ensure the maintenance of the facility. The Manager is responsible for ensuring that the condiment bar is neat and stocked, and tables and chairs are clean, and bathrooms are stocked and clean. The Manager is responsible for making sure employees are keeping up with cleaning tasks to ensure the cleanliness and aesthetics of the entire shop, including the retail area and retail items. The Manager is expected to achieve these standards using fair and effective delegation, task prioritization, and time management skills.

Customer Service

The Manager is expected to continuously train staff to maintain high standards of customer service. Customer service is about more than just interacting with customers. It also includes cleanliness, availability of resources, and anticipation of customer needs. The Manager is responsible for correcting mistakes and communicating with customers when there are complaints. When discontent is expressed, the Manager must handle the situation, which may include deescalation of a tense interaction, with tact and integrity and determine the best solution. The Manager is expected to demonstrate patience, kindness, critical thinking, and problem solving when serving customers.

General Responsibilities:

• Oversee the day-to-day operations of the coffee shop
• Perform all barista job responsibilities with proficiency and professionalism
• Ensure employees are following opening, closing, cleaning, sanitization, and food safety procedures
• Monitor that staff are following all food health and safety regulations
• Delegate tasks to team members and provides appropriate guidance using time management and prioritization skills
• Keep track of staff breaks and assures they are followed as per company policy and the law
• Oversee the training of all new employees, coordinated by Assistant Manager
• Recruit, train, and supervise café staff
• Plan, coordinate, and perform annual evaluations of baristas
• Attend and participates in Black Cap management meetings
• Keep Dolce-TeamWork (our scheduling and time clocking system) current with any schedule changes, shift swaps, and time off requests
• Print work schedules for staff and find suitable replacements in cases of staff absence
• Respond to staff and management text messages (WhatsApp) in a timely manner in and outside of your scheduled hours
• Make weekly deposits to bank branch and communicate figures to Owner
• Inventory store supplies and orders new stock as needed
• Evaluate deliveries of supplies and verifies correct items and quantities have been delivered
• Model excellent customer service
• Resolve customer complaints regarding food quality and customer service
• Identify strategies to retain and attract customers
• Suggest new menu items based on customers' preferences and feedback
• Report all equipment and maintenance problems to the Operations Manager
• Maintain a profitable store by reviewing controllable expenses and monitoring labor costs
• Maintain proper loss prevention standards, review of cash handling procedures, deposits and safe management
• Respond to all emergencies while on shift by directing or performing steps necessary to ensure medical treatment and/or escape routes are adequate
• Inform the Operations Manager of any operational inconsistencies, employee incidents, accidents, potential safety hazards, or any unusual or pertinent events
• Plan and execute sales promotions and maintain a positive community image
• Collaborate with your co-manager to fulfill job responsibilities

Expectations

• Managers must be able to work overtime, including weekends, evenings and special events as needed
• Managers will work in teams of two to manage each store. Managers are expected to collaborate effectively with their co-manager
• Managers will keep the General Manager informed of building issues and have the contact information of landlords on hand to report emergencies that arise
• Managers will enforce the policies and procedures found in Black Cap’s Employee Handbook and hold employees accountable to BC Standards
• Managers will provide expertise across 4 Black Cap locations as needed

Physical Job Requirements

• Must be able to lift 50 lbs up and down the stairs multiple times per day
• Must be able to lift 50 lbs off the ground from a squatting position
• Must be able to bend and twist from the waist frequently while carrying 50 lbs
• Must be able to frequently squat, bend at the waist, and twist from the waist while carrying heavy, large objects up to 50 lbs
• Must be able to stand on your feet for up to 8 hours at a time

Required Skills & Experience

• Must have strong skills in: delegation, leadership, teamwork, customer service, sense of urgency, prioritization, communication, cleanliness/organization, problem solving, critical thinking
• Must demonstrate perseverance toward goals when confronted with significant obstacles and distractions
• Must be timely and attentive to work
• Must have a growth mindset and respond constructively to feedback
• Must have at least two years of leadership experience
• Must have ***** years of experience working in customer service

Black Out Dates

• It is important for all employees to be available during peak holiday times. All employees will be expected to work:
• Foliage season (September 20th- October 20th)
• December holiday season (December 26th – January 2nd)
• Presidents’ Day week
• Martin Luther King weekend
• Various summer holidays/events as deemed necessary by management

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Work Location: In person

Salary : $23