Director of Member Services

Black Desert Resort, located in the stunning landscape of Southern Utah, offers a unique luxury experience amidst breathtaking natural scenery. The Black Desert Club is an exclusive membership community designed to provide unparalleled service, premium experiences, and exclusive access to the resort’s world-class amenities, including a championship 19-hole golf course designed by Tom Weiskopf. The Director of Membership Services plays a pivotal role in supporting and enhancing the membership experience at Black Desert Club at Black Desert Resort, ensuring seamless communication, curated events, and personalized services that elevate the club’s elite status.

Job Summary:

The Membership Services Director at Black Desert Resort is the primary point of contact for club members, responsible for maintaining a comprehensive membership database, designing engaging member experiences, and coordinating club events. This role will support the Managing Director with a dotted line to the Corporate VP of Membership and be responsible for onboarding new members, managing communications, and ensuring a seamless membership journey. Additionally, the Membership Services Director will collaborate with the Resort team, local partners, and Reef’s Corporate Team to craft unique experiences and provide world-class service. This full-time role requires availability during evenings, holidays, and weekends to support club activities and member engagements.

Job Specifications:

Onsite: Black Desert Resort

Shift & Schedule Availability: Year-Round / Full-Time

Pay Rate: $105,000 - $120,000. This is the pay rate we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Competitive Salary and Benefits: Comprehensive health insurance, retirement plans, employee dining room, paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• Exclusive Club Experience: Work within a prestigious membership environment at a premier luxury resort.
• Career Growth: Opportunities for professional development and advancement in membership services, luxury hospitality, and event coordination.
  
  

Responsibilities

• Maintain and update member and prospect information in the CRM database, assisting in software transitions and process improvements.
• Manage membership communication lists and ensure timely, accurate updates for emails, newsletters, and club announcements.
• Collaborate with internal teams and external partners to create engaging activities and curate a member-exclusive event calendar.
• Develop strong relationships with Resort teams and local businesses to coordinate reservations, transportation, and personalized experiences for members.
• Oversee Member’s Lounge operations, ensuring it remains organized, well-stocked, and welcoming for members and guests.
• Provide membership statistics and reports to senior leadership and support the marketing team with data for promotional materials.
• Respond to and track membership inquiries, ensuring prompt and professional communication.
• Assist with special projects, member requests, and club initiatives, adapting to evolving responsibilities as needed.
• Represent Black Desert Club at local networking events to expand membership opportunities and foster community partnerships.
• Maintain professional communication with all stakeholders to enhance the membership experience and club engagement.
  
  

Qualifications

• Proficiency in Microsoft and Google Workspaces
• Experience with CRM databases preferred but not required.
• Strong organizational and time management skills, with the ability to prioritize and multitask effectively.
• Exceptional verbal and written communication skills, with a polished and professional demeanor.
• Ability to manage priorities, maintain accurate data flow, and discreetly handle confidential information.
• Previous experience in membership services, luxury hospitality, private club management, or high-end concierge services preferred.
• Strong relationship-building skills to support interactions with high-profile clientele.
• Ability to work flexible hours, including evenings, weekends, and holidays, to accommodate member needs and club events.
  
  

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