Spa Manager

Overview

Black Desert Resort, located in the stunning landscape of Southern Utah, offers a luxury wellness retreat with world-class accommodations, fine dining, championship golf, and premium spa services. The Spa at Black Desert Resort is a sanctuary of relaxation and rejuvenation, offering holistic treatments, wellness programs, and personalized spa experiences in a serene and sophisticated setting.

Job Summary:

The Spa Manager at Black Desert Resort is responsible for leading spa operations, guest experiences, and team development while ensuring efficiency and adherence to luxury service standards. Reporting to the Director of Spa, this role oversees daily spa activities, staff scheduling, and revenue growth while maintaining a tranquil and high-end spa environment.

Job Specifications:

Onsite: Black Desert ResortShift & Schedule Availability: Year-Round / Full-TimePay Rate: $58,000 - $65,000/yr. This is the pay rate we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Competitive Salary and Benefits: Comprehensive health insurance, retirement plans, employee dining room, paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• Dynamic Work Environment: Lead a team in a premier luxury spa designed for wellness, beauty, and relaxation.
• Career Growth: Opportunities for professional development in spa management and luxury hospitality.

Responsibilities

• Oversee daily spa operations, ensuring a seamless and relaxing guest experience.
• Supervise, train, and mentor spa therapists, estheticians, spa attendants, and spa concierge  to uphold excellence.
• Collaborate with the Director of Spa to develop spa programs, promotions, and wellness initiatives that enhance guest engagement and revenue.
• Maintain spa cleanliness, ambiance, and safety protocols, ensuring compliance with all regulations.
• Manage staff schedules, payroll, and performance evaluations to optimize service efficiency.
• Monitor and control inventory, ordering spa products and supplies as needed.
• Ensure all spa treatments and services align with holistic wellness principles and resort standards.
• Handle guest inquiries, special requests, and conflict resolution with professionalism.
• Analyze sales and performance data, implementing strategies to improve guest retention and revenue growth.
• Represent The Spa at Black Desert Resort at resort meetings and wellness initiatives.

Qualifications

• Minimum of 3 years of spa management experience in a luxury spa or resort setting.
• Strong knowledge of spa treatments, wellness programs, and holistic therapies.
• Exceptional leadership and team management skills.
• Strong guest service and conflict-resolution abilities.
• Experience with spa software, scheduling platforms, and POS systems.
• Excellent organizational and time management skills.
• Ability to work flexible hours, including weekends and holidays.
• Licensed in massage therapy, esthetics, or a related wellness profession is a plus.

Salary : $58,000 - $65,000