Spa Supervisor

Overview

Black Desert Resort, nestled in the breathtaking desert landscape of Southern Utah, offers a world-class luxury experience rooted in wellness, balance, and rejuvenation. The resort’s spa program reflects these values by delivering premium services, personalized guest care, and a serene atmosphere. The Spa Supervisor plays a vital role in supporting daily operations, staff coordination, and exceptional guest service within this tranquil environment.

Job Summary:

The Spa Supervisor assists the Spa Manager in overseeing the daily operations of the spa, ensuring that all treatments, amenities, and guest experiences meet the elevated standards of Black Desert Resort. This role provides leadership support for the front desk and attendant teams, assists with scheduling, maintains operational readiness, and ensures a relaxing and luxurious environment for guests.

Job Specifications:

Onsite: Black Desert Resort – Spa Shift & Schedule Availability: Year-Round / Full-TimePay Range: $20 – $24/hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Perks & Benefits: Comprehensive Health insurance, paid time off, resort discounts, employee dining room, Yearly Hotel Stays and wellness programs
• Culture: Guide a dynamic team in an exciting and guest-focused role focused on service and hospitality
• Career Growth: Opportunities for professional growth and advancement in the hospitality industry

Responsibilities

• Support the daily operation of the spa, ensuring treatment rooms, locker rooms, relaxation areas, and public spaces are clean, organized, and guest-ready
• Assist in managing and scheduling spa front desk and attendant staff
• Provide guidance, support, and training to team members in line with luxury service standards
• Assist guests with check-in, check-out, spa tours, retail purchases, and appointment scheduling
• Respond promptly and professionally to guest inquiries, concerns, and feedback
• Coordinate with providers and technicians to ensure accurate scheduling and smooth service flow
• Monitor spa supply levels and assist with inventory and retail restocking
• Support spa events, seasonal promotions, and service enhancements
• Serve as the manager-on-duty during Spa Manager absences, including closing/opening duties and daily team communications
• Maintain up-to-date knowledge of all spa treatments, retail offerings, and resort amenities to confidently assist guests and support staff

Qualifications

• 1–2 years of experience in spa or wellness operations, preferably in a supervisory or lead role
• Strong guest service and interpersonal communication skills
• Experience with spa booking software (e.g., SpaSoft, Book4Time, or similar) preferred
• Knowledge of spa services, wellness products, and luxury guest expectations
• Excellent multitasking and time management skills
• Must be able to work a flexible schedule including weekends, holidays, and evenings as required by business levels

#blackdesertresort

Salary : $20 - $24