What are the responsibilities and job description for the Sales Operations Representative position at Black Diamond Equipment LTD?
Description
The Specialty Account Representatives are responsible for maintaining Black Diamond customer accounts on an in-house basis for North America wholesale retailers. This includes sales support, technical product support and problem resolution. This position will work in collaboration with the sales team to execute the order management, build account relationships, and promote growth by proactively identifying issues and opportunities. The Specialty Account Representatives will uphold the management of booked orders, and handle wholesale retailer requests such as (but not limited to): revisions to orders, questions about product, reporting shipment discrepancies, placing orders in our B2B and more.
Essential Functions
1. Maintain accurate order book in Navision for all accounts included in the territory. This includes importing/ entering, allocating, monitoring, and releasing sales/ blanket orders in a timely manner.
2. Build customer relationships as it pertains to the Sales Operations functions of order related details such as timing, availability, backorder management, PO adjustments, overall account performance, and identifying areas of opportunity.
3. Authorized to answer incoming dealer calls and make outgoing calls to customers. Responsible to report problems and recommend solutions to the Specialty Sales Manager.
4. Responsible to take orders and sell product in accordance with BDEL ISO Contract Review Procedures. Responsible for dealer requests for delivery within the parameters of current terms, conditions, pricing, and availability. Responsible to acquire authorization for any orders that fall outside of regular terms.
5. Authorized to collaborate with regional sales representatives/ sales management as needed to provide the best possible customer experience.
6. Responsible for assisting in administrating pre-season selling/ reselling, territory distribution and all other aspects of territory management. Emphasis is placed on meeting territory sales goals in conjunction with monthly sales goals. Maintaining current and intimate knowledge of their territory's customers.
7. Responsible for coordinating with credit manager on collection issues and customer credit limits.
8. Travel to regional shows, demonstrations, account visits, and sales events as requested by the Specialty Sales Manager.
9. Authorized and responsible to issue Return Authorizations for any restockable product in accordance with the guidelines set forth in the ISO Returns Procedure. Responsible for obtaining the Specialty Sales Manager & Field Sales Manager’s approval for other returns (i.e.: overstocking and large order cancellations).
10. Responsible for, but not limited to, assigned territory within the Specialty Sales team. Managing North America accounts is dynamic and may change at any time
11. Must be willing and able to participate in trainings and presentations, and if requested, lead relevant trainings and presentations within the Sales department.
Note: This employee may be requested to follow other job-related instructions and to perform other job-related duties, subject to all applicable state and federal laws
Requirements
Education
Required: High School Diploma/ GED
Preferred: 2- 4 years of college education
Work Experience
Required: 1-2 years experience in retail and/or wholesale sales
Preferred: 1-2 years experience in retail and/or wholesale sales in outdoor specialty
Skills and General Experience
Excellent interpersonal, written, and verbal communication skills. Sales and product knowledge are mandatory. Time management, account management, and computer skills are important. Ability to work with accuracy in Excel, Outlook, and sales platforms (such as B2B) is essential. A Specialty Sales Representative must be articulate, detail oriented, and represent the company’s mission, vision and values.
Alternative Qualifications
An active, on-going knowledge of company products or additional work experience would be preferable over additional education.
Black Diamond Equipment, Ltd is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex; including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.
