What are the responsibilities and job description for the Customer Call Center Representative position at Black Diamond Experts?
WHO ARE WE?
Black Diamond Experts is a proud and growing local Utah based residential service company. Our strengths are Electrical, Plumbing, and HVAC. Our goal is to continue dominating Utah’s market by servicing the Wasatch Front and St. George while maintaining a happy and loyal customer base. Our priority is taking care of our employees who are our biggest assets.
Black Diamond Experts is always looking for dependable, eager to learn, tenacious technicians to join our team. Our company understands the importance of growing employees’ skills, having a strong positive culture, and having managers you can depend on. We are constantly improving and being innovative in an ever evolving field. We are looking for employees who are determined to be part of a growing company that’s dependable and here to stay for years to come!
This position is for our Afternoon Shift.
This is an on site position at our Salt Lake City shop. No Remote positions are available.
WHAT YOU WILL BE DOING
- Answer incoming calls promptly and professionally
- Outbound calls to existing customers to schedule, reschedule maintenance appointments or other services.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Excellent verbal and written communication skills
- Ability to multitask with attention to detail.
- Proficiency in typing and google docs
- Maximize your computer skills by working with our CRM ServiceTitan, Spreadsheets, Slack, and more
- Experience in the Trade Industry is a plus.
This position makes you feel like you're making a difference by helping people when they need Electrical, Plumbing, and HVAC. It is crucial to the success of our company and part of our assurance of customer satisfaction.
WHAT WE HAVE TO OFFER YOU!
- Top Wages
- Paid Training
- 100% Paid Employee Health Plan
- 100% Paid Employee Dental Plan
- Family Health & Dental Plan Contribution
- Company Paid Life and Accidental Insurance
- 401k Contribution
- Paid Time Off, Holiday Pay, and Voluntary Time Off
- Monthly Company BBQ's and Department Potlucks
- Weekly opportunity to win Bingo and receive a gift card (This is not a joke!).
Black Diamond Experts has over a decade of experience and a generation of loyal customers. We are committed to superior quality work. If you want to be a part of our successful team and are ready to be a hero, let's chat.
*Regrettably, only those chosen for an interview will be contacted*
