What are the responsibilities and job description for the Dispatcher position at Black Diamond Experts?
Black Diamond Experts is a proud and growing local Utah based residential service company. Our strengths are Electrical, Plumbing, and HVAC. Our goal is to continue dominating Utah’s market by servicing the Wasatch Front and St. George while maintaining a happy and loyal customer base. Our priority is taking care of our employees who are our biggest assets. We are looking to add a Dispatcher to our team.
Position Overview:
As a Dispatcher, you’ll play a crucial role in coordinating and managing service calls for our technicians. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You’ll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction.
Apply for more details!
We offer:
- Health benefits, including medical, dental, vision, life insurance, and long- and short-term disability insurance.
- 401(k) retirement plan with company match.
- Weekly pay with incentives and bonuses.
- Holiday pay, vacation pay, and paid time off.
Job Requirements:
- Pre-employment background check.
- Pre-employment drug screen.
- Valid driver’s license or reliable transportation.
Black Diamond Experts has over a decade of experience and a generation of loyal customers. We are committed to superior quality work. If you want to be a part of our successful team and are ready to be a hero, let's chat.
