Senior Manager, Customer Experience

Job Description: Senior Manager, Customer Experience (Los Angeles, CA)

What We Do: Black Girl Sunscreen is the leading provider of sun care for women of color. Launched in 2016, we are in the business of educating WOC about melanoma and sun protection by manufacturing a natural sunscreen that has eliminated all white residue and is infused with organic ingredients. Our mission is to make you look good and feel good in the sun. We are growing rapidly and always on the lookout for energetic, creative people to join the team!

What We Are Looking For: The Senior Manager, Customer Experience is a senior-level role responsible for overseeing the company's customer service operations and strategy. As a key player in ensuring customer satisfaction and loyalty, this role involves overseeing the DTC customer experience, developing customer service policies, interacting with customers to gain insights, and implementing effective service strategies for Black Girl Sunscreen.

What You Will Do: The position is responsible for, but not limited to, the following:

· Promptly respond to customer inquiries, or complaints via email or phone

· Oversee loyalty, recycling and subscription programs

· Field visits to retail outlets to gain customer insights

· Maintain records of customer interaction

· Work closely with fulfillment on customer order processing

· Communicate & coordinate effectively with other departments as necessary

· Increase brand narrative through customer interactions

We Would Love If You:

· Bachelor’s degree or higher

· Have a minimum of 5 years of customer service management experience

· Are computer savvy

· Are organized & adept at multi-tasking

· Possess excellent verbal & written communication skills

· Have an enthusiastic, positive attitude

· Have a love for beauty or fashion

Must be able to remain stationary for prolonged periods of time.

Must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Benefits:

• Competitive salary and benefits package.
• Opportunity to make a significant impact in a fast-growing company.
• Collaborative and inclusive work environment.
• Professional development and growth opportunities.

ADA Accommodation

Black Girl Sunscreen is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application process or to perform the essential functions of the job you are applying for, please let us know. Contact Human Resources to request accommodation.

An Equal Opportunity Employer

Black Girl Sunscreen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.