What are the responsibilities and job description for the Benefits Platform Support Specialist position at Black, Gould & Associates?
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Black, Gould & Associates offers a comfortable and positive work environment! We are looking for self-motivated and energetic people!
The insurance industry is changing and we want people who are looking for a long term career and want to grow!
The Benefits Platform Support Specialist provides day-to-day support for brokers, clients, carrier partners, and vendors using benefits enrollment and project management software. This role is essential in maintaining smooth platform operations, ensuring timely issue resolution, and supporting successful enrollment experiences.
Key Responsibilities:
- Manage and support Ease platform setup, configuration, and maintenance for clients and brokers.
- Collaborate with carriers and vendors to implement and troubleshoot EDI/data feed integrations.
- Research and resolve client issues using Ease’s support tools and resources, escalating through ticketing systems when needed.
- Monitor enrollment site build status and track enrollment progress to ensure deadlines are met.
- Generate and interpret platform reports to provide insights and updates to clients, brokers, and carrier partners.
- Stay up to date with Ease’s platform updates, enhancements, and training materials to provide accurate support and recommendations.
Qualifications:
- Hands-on experience working with Ease or similar benefits enrollment platforms.
- Familiarity with health insurance and employee benefits terminology.
- Proficiency with Microsoft Office, especially Excel (reporting and data tracking).
- Detail-oriented with strong organizational and time-management skills.
- Effective written and verbal communication skills; experience in customer service or client support roles is a plus.
- Self-directed with the ability to ask for help or take initiative when needed.
- Comfortable working under tight deadlines in a fast-paced environment.
Reporting:
Reports directly to the Service Dept Supervisor
This is a nonexempt position.