Maintenance Specialist

JOB DESCRIPTION SUMMARY:
The Maintenance Technician is a hands-on and customer service focused position that is directly responsiblefor overseeing the day-to-day activities and outcomes of property maintenance needs, while providing exceptional customer service to Owners and Guests alike. This individual will be responsible for overseeing maintenance needs, outside contracted vendors and tradesmen; ably managing follow up. Additionally, the Maintenance Manager communicates with homeowners, guests and vendors to resolve larger maintenance issues, reviews month-end close out of all work orders, audits
and reports on maintenance activities, and utilizes technology and work order systems to efficientlymanage and document activities. All duties and responsibilities of this position are always to be performed with exceptional caring and genuine
guest service upholding the company standards and culture at all times.

ESSENTIAL JOB DUTIES AND FUNCTIONS
 Effectively handle property service requests
 Oversees the daily activity of maintenance needs
 Interact with property owners, guests and vendors in a professional and courteous manner
 Select, train, evaluate, counsel and discipline staff in accordance with company policy (if appllicable)
 Communicate effectively with all the company staff to ensure smooth delivery of services
 Oversee maintenance accounts, billing, posting and coding bills.
 Coordinate with team members on items that require attention and prioritization
 Identify issues and resolve problems related to IT, TVs, sound systems, furnace systems, AC units, hot tubs, automated and keypad door locks, furniture, among others.
 Maintain integrity, confidentiality, and sensitivity when working with both internal and external customers
 Ensure standards of quality control
 Safety – Maintain a safe and clean work environment to ensure all policies are followed and enforced for outside
agencies; including but not limited to DOL, EEOC, and OSHA

COMPETENCIES
 Customer Focus – Gives guests’ needs priority and responds quickly to guest concerns
 Personal Energy – Exhibits passion for their work. Always possesses a positive and upbeat attitude
 Adaptable and Flexible –Is able to complete tasks in a changing environment

EDUCATION AND QUALIFICATIONS

 Minimum 2 years’ experience in maintenance, preferably in property service environment
 Knowledge of common work order repair issues found in rental units such as HVAC, plumbing, internet/IT, TV, hot tub, furniture, and other property needs
 Ability to handle the stress of a high-demand, customer-focused environment
 Proof of eligibility to work in the United States
 High School Diploma or General Equivalency Diploma
 Must have reliable transportation
 Valid Driver’s License
 Ability to work flexible hours that vary by season, weekend work required

WORKING CONDITIONS AND ENVIRONMENT / PHYSICAL DEMANDS
 Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
 Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on a regular basis
 While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow,
heat)
 Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

Job Type: Full-time

Pay: $20.40 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• On call

Ability to Commute:

• Lead, SD 57754 (Required)

Ability to Relocate:

• Lead, SD 57754: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25