What are the responsibilities and job description for the Member Services Administrator position at Black Hills Association of Realtors?
Company: Black Hills Association of REALTORS® (BHAR)
BHAR is a professional Association dedicated to supporting REALTOR® members through a variety of services and resources. The services provided include access to the Multiple Listing Service (MLS), lockbox administration, real estate forms platform, in-house industry training, community outreach efforts, and overall support for its REALTOR® and Affiliate Members.
We strive to enhance the professionalism and success of our members in the real estate industry daily, and are seeking for the right candidate to join our team as a Member Services Administrator.
Enjoy a variety of responsibilities including, but not limited to:
- Oversee monthly billing for Association members within QuickBooks
- Process and monitor MLS complaints
- Research, coordinate, and arrange annual education speakers and classes
- Maintain and update online forms as directed by Forms Committee and Board of Directors
- Prepare monthly and annual MLS statistics for active, sold, and under contract listing data.
- Ensure compliance with MLS Rules & Regulations
- Serve as a staff liaison for a few committees including Forms, RPAC, and Trustees.
- Provide back up support for Administrative Assistant and Communications Administrator positions
- Assist CEO with special projects as needed.
Enjoy a variety of responsibilities including, but not limited to:
- Oversee month billing for Association members within QuickBooks
- Ensure compliance with MLS Rules & Regulations and Bylaws
- Process and Monitor MLS Complaints
- Research, coordinate, and arrange annual education speakers and classes
- Maintain and update online forms as directed by Forms Committee and Board of Directors
- Prepare monthly and annual MLS statistics for active, sold, and under contract listing data.
- Provide excellent customer service to REALTOR® Members via phone and email.
- Serve as a staff liaison for a few committees including Forms, RPAC and Trustees.
- Collaborate with team members to improve service delivery and member satisfaction.
- Provide back up support for Administrative Assistant and Communications Administrator positions.
- Assist CEO with special projects as needed.
- Collaborate with team members to improve service processes and procedures.
Requirements
- Excellent interpersonal and communication skills, both written and oral.
- Experience in client services or customer service roles at a high level.
- Basic data entry skills with attention to detail.
- Strong multi-tasking for prioritizing skills.
- Ability to problem solve and trouble shoot technology.
- Computer proficiency: Microsoft Work, Excel, PowerPoint, and Outlook.
- Experience with QuickBooks Desktop Pro is a plus.
This is a full-time, in-person position, M-F 8:00-5:00pm. Compensation will be based on experience.
BHAR is a non-smoking, professional office, that offers benefits including paid time off, retirement plan after 3 years of employment, and will consider partial reimbursement of personal health insurance.
If you are passionate about supporting real estate professionals and want to make a difference in their success, we invite you to apply for the Member Services Administrator position at the Black Hills Association of REALTORS® !
Resumes can be sent to Lynsey Balderramos, lynsey@bhmls.com.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Shift:
- 8 hour shift
- Day shift
Experience:
- Microsoft Office: 1 year (Preferred)
Ability to Commute:
- Rapid City, SD 57701 (Preferred)
Work Location: In person
Salary : $19 - $21