Administrative Assistant - Member Experience

Description

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At BHFCU, we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose:  Provide administrative support to Chief Experience Officer, department VPs, and Managers of these departments.

Essential Duties/Responsibilities

1. Assist Chief Experience Officer, Department VPs, and Managers of these respective departments with the daily administration of the departments by providing clerical and administrative support.  Serve as departmental liaison with other departments as required.
2. Coordinate, organize, and process the flow of information among department staff members and interdepartmentally, and provide the necessary and essential follow-through.
3. Type correspondence/documents for Chief Experience Officer and all Member Experience VPs.  
4. Analyze and prepare statistics and production reports.
5. Prepare monthly reports for Board meetings.
6. Work with Member Experience staff and other CU staff as needed to coordinate travel and Credit Union vehicle arrangements.

Other Duties/Responsibilities           

1. Assist with research for new products and procedures.
2. Maintain and type procedures as applicable to all Member Experience Departments.
3. Assist with updating member and internal loan rate sheets on system and on website.
4. Perform other duties as may be assigned by the Chief Experience Officer and other Department Vice Presidents.

Job Knowledge

1. Knowledge of business English, spelling, grammar, composition and arithmetic.
2. Knowledge of credit union rules, products, services, regulations and procedures.
3. Knowledge of credit union philosophies, techniques and practices and its interrelated functions.
4. Extensive knowledge of personal computers and related software programs.

Job Qualifications (Skills)

Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.  The following list outlines the physical considerations that are normally encountered in this job.

1. Vision:  A sighted person to read and interpret personnel data.
2. Speech/Hearing:  Ability to communicate verbally and in writing with prospective candidates, staff, members and vendors.
3. Manual Dexterity:  Ability to perform necessary computer-related input.
4. Physical Mobility:  Limited mobility required.

Job Qualifications (Ability) 

1. Ability to understand and follow moderately complex written and oral instructions.
2. Ability to express oneself clearly and concisely, both orally and in writing.
3. Ability to interact positively with management, volunteers, coworkers, and the public to promote a team effort and maintain a positive attitude even under pressure.
4. Ability to produce a high volume of work in a timely manner which is accurate, complete, and of high quality.

Job Qualifications (Education/Experience)

Job requires a two-year college level of language, math and reasoning skills.  Three years’ experience in a related field with equal responsibilities is acceptable.  Formal training should be supplemented with continuing education. 

Working Conditions

Material and Equipment Involved

·  Personal Computer / Printers                           ·  In-House Computer System / Internet

·  Various Software Packages                             ·  10-Key Adding Machine

·   Microsoft Software Products        

Work Environment/Physical Activities

Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.           

This position has the option of a hybrid work schedule, with at least three days per week in the office. An assessment of the remote work environment must be completed prior to a remote work plan being developed.

Ability to handle multiple tasks simultaneously. Job requires limited physical effort.  It is primarily a desk assignment.  Work creates normal fatigue daily. Work creates moderate stress during certain periods during daily routine. The job calls for a degree of mental concentration to interpret and act upon a wide range of situations.  The job requires a degree of attention to details.

This position has the option of a hybrid work schedule, with at least three days per week in the office. An assessment of the remote work environment must be completed prior to a remote work plan being developed.

Notice:  This job description is not intended to be, nor should it be construed as, a contract or guarantee for employment.  BHFCU adheres to all federal and state labor laws regarding termination and probationary periods.  This position is also subject to all the personnel policies of the Black Hills Federal Credit Union.  Changes may be made to this job description at any time by the President.  Black Hills Federal Credit Union is an equal opportunity employer.

Qualifications