Payment Services Specialist

Description

General Purpose: Responsible for working daily, weekly and monthly share draft reports, as well as generating letters associated with those reports.

Essential Duties/Responsibilities

1. Responsible for phone or in-person member and staff contact regarding share draft questions or concerns, which may be adversarial in nature.
2. Verify the accuracy of share draft files and postings.
3. Verify the accuracy of all general ledger accounts for share draft clearings, NSFs, rejected items, stop payments and other share draft liabilities daily.
4. Determine which NSF items will be paid and which will be returned unpaid. Post service charges to member accounts promptly.
5. Responsible for processing share draft inquiries, returns, and stop payments.
6. Responsible for all share draft closings being processed according to Credit Union policies.
7. Responsible for collection of overdrawn accounts as directed.
8. Notify members with dormant share draft accounts and follow up with the member's request to close or reactivate the account.
9. Responsible for generating and working weekly and monthly share draft reports.
10. Remain current on changes within the legal, regulatory, economic, competitive and technology environments that may affect the share draft program.
11. Assist ACH Specialist with his/her daily duties. Perform all ACH Specialist duties in his/her absence.
12. Responsible for daily operations relating to the Overdraft Privilege Program.
13. Responsible for preparing negative share draft accounts for charge-offs and reporting them to the credit bureau and collection agency.

Other Duties/Responsibilities

1. Analyze existing departmental systems and procedures. Make changes necessary to improve efficiency and productivity.
2. Perform other duties as may be assigned by Share Draft/Purchasing Manager.

Job Knowledge

1. Working knowledge of the Credit Union's products and services.
2. Working knowledge of organization's policies/procedures and Credit Union's service philosophy.
3. Working knowledge of Credit Union's in-house computer system.
4. Working knowledge of item processing hardware and software.

Job Qualifications (Skills)

Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.

1. Vision: A sighted person to effectively review documents.
2. Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.
3. Manual Dexterity: Ability to perform necessary computer-related input.
4. Physical Mobility: Limited mobility required. Requires the ability to work flexible hours.

Job Qualifications (Ability)

1. Ability to assess needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible. Ability to handle daily routine with moderate freedom to interpret and act upon various situations.
2. Ability to prioritize multiple, and sometimes, conflicting tasks.
3. Ability to present a professional and personable personality that communicates to members and visitors that the Credit Union is a professional financial institution.
4. Ability to interact with more than one department daily.
5. Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.
6. Ability to handle moderate financial record keeping requirements to keep personal work updated and accurate.
7. Ability to accept limited responsibility for funds/records.
8. Ability to accept responsibility for quality and accuracy of personal work.
9. Ability to accept responsibility for access to confidential data.

Job Qualifications (Education/Experience)

Job requires a high school level of language, math and reasoning skills. Two years experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.

Working Conditions

Material and Equipment Involved

• In-House Computer System
• Personal Computer
• 10-Key Calculator

Work Environment/Physical Activities

Job requires limited physical effort. It is basically a desk assignment. The job calls for a degree of mental concentration to interpret and act upon a range of situations. The job requires a degree of attention to details.

Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.

Qualifications