Salesforce Administrator

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At Black Hills Federal Credit Union (BHFCU), were committed to improving the lives of our members every day, and we look for people who share that passion. Dont have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose: The Salesforce Administrator for our Credit Union is responsible for analyzing, designing, testing, implementing, and maintaining Salesforce applications and systems that are critical to the operation of our financial institution. This role will work closely with business stakeholders, IT personnel, and vendors to ensure the efficient and effective use of technology to meet the needs of our Credit Union.

Essential Duties/Responsibilities:

• Perform the recurring daily administrative functions of Salesforce business applications.
• Participate in the analysis, design, testing implementation, and maintenance of Salesforce software applications and systems.
• Collaborate with business stakeholders to understand Salesforce application requirements and identify areas for improvement.
• Develop and maintain Salesforce application documentation, including functional and technical specifications, test plans, and training materials.
• Perform system analysis and design to develop and maintain business-critical applications.
• Participate in testing, debugging, and troubleshooting of Salesforce applications to ensure that they function correctly and meet performance requirements.
• Ensure compliance with regulations, standards, and policies related to the Credit Union's applications.
• Develop and maintain an understanding of the Credit Union's business processes, systems, and applications to ensure effective delivery of technology solutions.
• Monitor and maintain Salesforce application availability, performance, and security.
• Participate in project planning and management, including resource allocation, risk assessment, and timeline management.

Other Duties/Responsibilities:

• Maintain security standards to address confidentiality, integrity and availability of systems and data.
• Serve as back-up support to maintain and administer parameters, defaults, and system settings within the Credit Unions software applications.
• Coordinate vendors and vendor relationships to maintain a positive working relationship that benefits the Credit Union and ensures reliable, high-quality service.
• Perform other duties as assigned by the Salesforce Manager.

Job Knowledge:

• Knowledge of modern principles and practices of technology, systems integration, and project management.
• Knowledge of business English, spelling, grammar, composition, and arithmetic.
• Knowledge of Credit Union rules, products, services, regulations, and procedures.
• Knowledge of Credit Union philosophies, practices, policies, and interrelated functions.
• Knowledge of project management standards and practices.

Job Qualifications (Skills):

BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.

• Vision: A sighted person to read and interpret data.
• Speech/Hearing: Ability to communicate verbally and in writing with staff and vendors.
• Manual Dexterity: Ability to perform necessary computer-related input.
• Physical Mobility: Ability to travel for meetings and to make presentations on Credit Union's behalf, travel to other offices, and the ability to work flexible hours.

Job Qualifications (Ability):

• Ability to think strategically and coordinate agreement with appropriate staff within the Credit Union.
• A strong technological background and understanding as to how the digital products interact collectively and with other systems in the BHFCU environment.
• A strong ability to communicate with all levels of staff, stakeholders, vendors, and project teams.
• Maintain updated knowledge of Credit Union rules, products, services, regulations and procedures.
• Ability to understand and follow complex written and oral instructions.
• Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others.
• Ability to express oneself, clearly and concisely, both orally and in writing.
• Ability to prepare and maintain confidential records and reports.
• Ability to gather, assemble, correlate, and analyze facts and develop solutions.
• Ability to handle daily routine with moderate freedom to read and act upon various situations.
• Ability to prioritize duties, handle multiple tasks, and produce a high volume of work in a timely manner that is accurate and of high quality.
• Ability to rapidly adapt and respond to changes in environment and priorities and elicit cooperation from all levels of staff and management.
• Ability to work collaboratively with technical and non-technical stakeholders, including business analysts, developers, and vendors.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Ability to work independently with minimal supervision.

Job Qualifications (Education/Experience):

Position requires a four-year college level of language, math and reasoning skills. The ideal candidate should have at least three years experience deploying technology solutions and managing teams. Bachelors degree in business, Computer Science, or Information Systems is preferred. Qualified individuals will have experience in technology and strong critical thinking skills. Experience with application development methodologies such as Agile, Scrum, or Waterfall is preferred.

Working Conditions:

Material and Equipment Involved

• Personal Computer
• Credit Union Computer Systems / Internet
• Signature Pads Tablet and Mobile Devices
• Video Recording Devices Projectors and Screens
• Various Software Applications
• Presentation Aids

Work Environment/Physical Activities

Occasional travel to one of BHFCUs branch locations or attendance at community events may be required.

This position is remote work eligible under certain circumstances.

This position has the option of a hybrid work schedule. An assessment of the remote work environment must be completed prior to a remote work plan being developed.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

Mental and/or Emotional Requirements

Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.

Notice: This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment. Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President.

Black Hills Federal Credit Union is an equal opportunity employer. Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.