What are the responsibilities and job description for the Dispatcher/Customer Service position at Black Jack Air & Mechanical?
Job Overview
We are seeking a dedicated and detail-oriented Customer Service/ dispatcher to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a seamless experience. The ideal candidate will possess strong communication skills and have a background in dispatching. You will be responsible for managing inquiries related to dispatching, maintenance agreements, pulling permits and ordering and scheduling parts for repair of units. Writing inspection reports and creating proposals for customer repairs or change outs. Invoicing and A/P, NTO, requesting lien releases, keeping office supplies stocked.
Responsibilities
- Serve as the primary contact for customer inquiries regarding service and maintenance appointments.
- Utilize dispatching program and Quick Books
- Communicate effectively with clients to provide updates on part status and delivery schedules.
- Perform data entry tasks accurately to maintain up-to-date records of service calls and maintenance.
- Will need to do invoicing of service calls and construction billing.
- Maintain a high level of professionalism while addressing customer concerns and inquiries.
Experience
- Previous experience in a customer service role, preferably in the service industry.
- Strong skills in data entry, with attention to detail and accuracy.
- Ability to communicate clearly and effectively both verbally and in writing.
- Experience with dispatching processes.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
If you are passionate about providing excellent customer service and have experience in service industry, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Ability to Commute:
- Sarasota, FL 34240 (Required)
Ability to Relocate:
- Sarasota, FL 34240: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $24