What are the responsibilities and job description for the Director of Food and Beverage position at Black Oak Casino?
SUMMARY: The Director of Food & Beverage provides leadership and management for the Food & Beverage department, overseeing the planning, development, and efficient operation of multiple dining and beverage outlets, including high-end dining, caf-style dining, and beverage venues. This role is responsible for setting and achieving financial projections, goals, and objectives while developing and training a highly skilled and motivated team at all levels. Additionally, the Food & Beverage Director ensures that all outlets adhere to Black Oak Casino Resorts policies and comply with Health Department regulations, maintaining excellence in service, quality, and operational efficiency.
Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)
- Provides strategic leadership and direction for all aspects of the Food & Beverage operations at the Casino Resort.
- Identifies and drives new strategic opportunities to align with evolving business needs and priorities, including leading concept development for all venues.
- Leads the development of distinctive signature services and products that showcase local flavor and authenticity.
- Builds and leads a high-performing management team, ensuring accountability and driving exceptional guest service across all Food & Beverage outlets.
- Supports the development, administration, and oversight of operating and capital budgets, ensuring financial objectives are met. Analyzes performance results, identifies opportunities for improvement, and implements strategic action plans to enhance efficiency and profitability.
- Ensures effective communication and implementation of all Black Oak Casino Resort training programs across Food & Beverage operations.
- Optimizes outlet service and profitability by conducting operational analyses, forecasting, and strategic staffing, while effectively managing food, beverage, and labor costs to ensure efficient operations.
- Develops standards to ensure exceptional quality, value, and presentation of all food and beverage products served to Guests.
- Coaches, mentors, and motivates the Food & Beverage team while setting benchmarks for ongoing training in guest service, policies, and procedures, ensuring hospitality standards are upheld across all outlets to ensure exceptional guest experiences and achieve financial goals.
- Ensures the implementation and execution of Black Oak Casino Resorts culture and Food & Beverage team member engagement initiatives to enhance productivity and morale.
- Provides senior management with recommendations for operational enhancements that drive initiatives and promote excellence.
- Ensures that all policies and procedures set by Black Oak Casino Resort, Tribal Gaming Authority, TEDA, Inc., Tribal/State Gaming Compact, ABC, food safety/sanitation and all regulatory requirements are in compliance.
- Maintains a strong partnership between Front and Back-of-House operations by ensuring regular, open communication with the Executive Chef.
- Develops and maintains effective communication with all departments across Black Oak Casino Resort.
- Performs other related duties as required.
Mandatory Requirements:
- Must be at least 21 years old.
- Must possess a high school diploma, G.E.D., or equivalent.
- Bachelors degree, or a minimum of 5 years Food and Beverage/Hotel experience at a senior management level.
- Ability to effectively lead and mentor a successful team, including team member development, discipline, and succession planning.
- Must complete ServSafe and Responsible Alcohol Service certification or have proof of current certification.
- Must complete Title 31 training and applicable company trainings.
- Must have good computer skills, including a working knowledge of Microsoft Office products.
- Excellent time management skills, along with the ability to forecast the time management needs of others.
- Must have strong, proven management, analysis, and organizational skills.
- Must have exceptional communication skills with the ability to produce business reports for presentation.
- Must be able to operate to the standards required of the Black Oak Casino Resort Mission and Values statement.
- Must maintain strict confidentiality including, but not limited to, team member data, financial data, marketing plans and policies.
- Must be able to pass a mandatory drug test.
- Ability to obtain a valid gaming license.
- Must provide evidence of employment eligibility in the U.S.
- Must be able to communicate proficiently in English.
Physical Demands:
- Must be physically able to perform all job requirements.
- Required to lift up to 25 pounds.
Work Environment:
- Must be able to work in a non-smoke free environment.
- Must be able to work in a noisy environment.
- Must be able to work all shifts, weekends, holidays, and special events.
