What are the responsibilities and job description for the Patient Service Representative position at Black Pine Counseling Center?
Black Pine Counseling Center, a private mental health practice in Newport News, VA with 8 licensed therapists, is seeking a reliable, detail-oriented, and friendly Front Desk/Receptionist with excellent communication skills. This role is crucial in providing a welcoming and efficient environment for our clients and therapists.
Job Duties:
- Prepare the office for opening and closing.
- Greet and check in/out clients.
- Answer phones and emails, providing information about services and scheduling.
- Communicate client schedules and changes with the practice manager and therapists.
- Collect payments and confirm insurance copays and coinsurance.
- Create invoices.
- Maintain office cleanliness, including hallways and restrooms, as needed.
- Manage office supplies.
Requirements:
- Proficient in Google Suite applications (Docs, Sheets, Calendar) and comfortable learning electronic health records systems. (We’ll provide training on the EHR system).
- Professional attitude and exceptional communication skills.
- Ability to work effectively with individuals of all ages.
- Maintain a friendly and positive attitude, even under pressure.
- Manage multiple priorities and interruptions efficiently.
- Excellent verbal and written English communication skills.
- Ability to complete tasks within allotted time frames.
- Adaptability to a spontaneous and fast-paced environment.
- Ability to pay close attention to detail.
Hours: 35 hours per week (off on Fridays and weekends)
- Monday-Wednesday: 8:30 AM - 5:45 PM
- Thursday: 10:15 AM - 7:00 PM
Hourly Rate: $16-18 depending on experience
Benefits: 2 weeks of Paid Time Off (PTO). Please note, we currently do not offer 401k, health insurance, or paid sick leave. We are closed on July 4th, Thanksgiving, and Christmas.
Serious inquiries please email your resume and cover letter along with your available time for interviews to admin@blackpinecounseling.com.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 35 per week
Schedule:
- 8 hour shift
- Day shift
- No nights
- No weekends
Work Location: In person
Salary : $16 - $18