What are the responsibilities and job description for the Administrative Assistant position at Black Swan Living?
We are seeking a highly organized and proactive Administrative Assistant to support our leadership team in daily operations, tenant relations, compliance tracking, vendor coordination, and administrative duties. This dynamic and hands-on role involves both in-office and fieldwork, with site visits comprising anywhere from 10% to 50% of the role, depending on business needs. The ideal candidate is a strong communicator, detail-oriented, and adept at managing multiple tasks in a fast-paced property management environment.
Compensation & Benefits:
- Salary: $52,000-$55,000
- Health, dental, and vision benefits
- Paid time off (PTO) and holidays
- Professional development and growth opportunities
$52,000 - $55,000 yearly
Responsibilities:Operations & Administrative Support:
- Manage emails, phone calls, and in-person inquiries for the leadership team.
- Schedule and coordinate meetings, property inspections, and vacant unit checks.
- Track and organize expired vs. issued documents, permits, and compliance records.
- Oversee spreadsheet management for rental properties, leases, and financial data.
- Review and document police/fire reports.
- Maintain and update property management software, including Buildium, HappyCo, Guesty, Airbnb, and Melds.
Property Management Assistance:
- Support move-ins, move-outs, and rental inspections.
- Assist with security deposit processing and compliance.
- Ensure timely follow-ups on maintenance requests and track Melds.
- Monitor short-term (STR) and long-term (LTR) rentals, including public areas, facilities, and exterior maintenance.
- Oversee snow removal, lawn care, and general property upkeep.
- Organize and track inventory and supply PAR levels for multiple properties.
Tenant & Compliance Management:
- Ensure late fee compliance tracking and lease audits.
- Track rental extensions, modifications, and permits.
- Handle tenant escalations, including lease violations and pay-or-quit notices.
- Assist in emergency on-call support and fire safety inspections.
Vendor & Facility Coordination:
- Maintain strong relationships with vendors, including scheduling services and processing invoices.
- Oversee storage management, vendor procurement, and facility turn coordination.
Leadership & Investor Relations:
- Support P&L tracking, investor communications, and owner administration.
- Assist with contract negotiations and asset oversight.
- Work with city officials, utility representatives, and property management advocates.
- Plan and coordinate company events, city council meetings, and advocacy efforts.
- 2 years of experience in real estate administration, executive support, or customer service.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook), Google Workspace, and property management software (Guesty, Airbnb, HappyCo, Melds, etc.).
- Exceptional organizational and multitasking skills with the ability to prioritize tasks effectively.
- Excellent verbal and written communication skills.
- Ability to maintain confidentiality and professionalism at all times.
- Strong problem-solving skills with the ability to handle escalations and emergencies.
- Experience working with vendors, tenant relations, and compliance tracking is a plus.
Preferred Qualifications:
- Background in real estate, property management, or executive-level administrative support.
- Familiarity with city council meetings, investor relations, and legal compliance in property management.
- Previous experience using Buildium for property management is a strong plus.
Black Swan Living is a resident-focused property management company that offers well-maintained, high-quality single-family homes, apartments, and townhouses that feel like home, for you and your pets. Black Swan Living provides an exceptional living experience. We strive to make the world a better place to live for everybody.
Salary : $52,000 - $55,000