Visitors Services Coordinator

Job Title : Visitors Services Coordinator

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Location : DC Metro Area

Clearance : ability to obtain a Secret Clearance

Job Description :

As a Visitors Services Coordinator, you will play a crucial role in enhancing the visitor experience by providing exceptional customer service, managing visitor flow, and supporting various museum functions. Your responsibilities will include :

Key Responsibilities :

• Visitor Interaction :
• Proactively greet and welcome visitors upon arrival at the museum.
• Orient and assist visitors as they join the entry line, ensuring a smooth and welcoming experience.
• Process check-ins using the online reservation system and scan tickets at the museum entrance.
• Properly handle and tag visitor belongings at the coat check.
• Provide accurate and engaging information about museum amenities, programs, and exhibits.
• Wayfinding and Escort Services :
• Support wayfinding on the NMAD Pavilion plaza and within the museum.
• Escort visitors throughout the museum as needed, ensuring they have a positive experience.
• Institutional Knowledge and Support :
• Develop and maintain a strong understanding of museum content and current exhibitions.
• Interact positively with the public, colleagues, and museum staff.
• Enforce museum policies and procedures while delivering outstanding customer service.
• Assist with educational program support, public program support, and collections management and research under the guidance of the Office of Visitor Services Manager and other NMAD staff.
• Administrative and Technical Tasks :
• Utilize online reservation system software and CRM tools such as Salesforce, Tiqets, and Cuseum.
• Handle Microsoft Office applications (Word, Excel, Outlook, PowerPoint) proficiently.
• Support other museum services and administrative tasks as needed.
Qualifications :
• Education :
• Associate’s degree in a relevant field OR equivalent relevant experience.
• Bachelor’s Degree in a relevant field is preferred.
• Experience :
• Minimum of two years of experience in a museum visitor services operation, customer service, or retail position.
• Familiarity with online reservation and CRM software, such as Salesforce, Tiqets, and Cuseum, is preferred.
• Experience with graphic design is a plus.
• Skills :
• Highly organized, detail-oriented, and capable of managing multiple tasks and deadlines.
• Strong verbal and written communication skills.
• Approachable, friendly demeanor with a commitment to exemplary customer service.
• Ability to interpret and implement museum protocols, policies, and procedures.
• Dependable, adaptable, and a problem solver with a flexible and innovative approach.
• Demonstrated ability to manage conflicts and resolve visitor issues.
• Ability to move about the museum frequently and interact with visitors effectively.

Kwaan Bear Technology (KBT), is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. KBT is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KBT are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KBT will not tolerate discrimination or harassment based on any of these characteristics.

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